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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

No need for servers or IT personnel; just an internet connection is sufficient. Our cloud-based debt collection agency software, powered by Parallels, streamlines your operations while significantly lowering IT expenses and resource requirements. You can conveniently accept payments online through our user-friendly payment portal, or integrate payment options directly on your website using our API. A dialer is crucial for the success of any collection agency, and Quantum seamlessly integrates with TCN®, a leading provider in dialer technology. Furthermore, our debt collection software suite includes a comprehensive interface for creating and importing dialer campaigns compatible with various dialer service providers. Reporting credit for your accounts is straightforward with Quantum's integrated credit reporting interface, which supports the industry-standard METRO2 format and works with major credit bureaus such as Experian®, TransUnion®, and Equifax®. This combination of features not only enhances efficiency but also ensures compliance with industry standards.

Description

Enghouse Interactive SmartDial stands out as the premier outbound dialer in the market, offering a superior experience for both clients and agents, leading to enhanced productivity while ensuring compliance with regulations more effectively than other outbound dialing solutions. Here are six compelling reasons to choose SmartDial from Enghouse Interactive: it is designed to integrate natively with Enghouse Interactive Contact Center solutions, and it can also seamlessly connect with various other Contact Center platforms. SmartDial intelligently combines outbound and inbound call flows, which maximizes agent efficiency and productivity. Additionally, it easily meets compliance standards for national, regional, and local regulations, such as TCPA, FDCPA, and DNC. Users will experience unmatched operational flexibility, allowing for effective management across different campaigns and time zones. It offers deployment options that include Cloud, On-Premise, or Hybrid models, ensuring that organizations can adhere to all relevant regulatory requirements, regardless of their operational setup or geographic location. Ultimately, SmartDial empowers companies to optimize their outbound calling strategies while maintaining strict compliance and enhancing overall performance.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

TrioSoft

Founded

2005

Country

United States

Website

www.triosoft.net

Vendor Details

Company Name

Enghouse Interactive

Founded

1984

Country

United States

Website

enghouseinteractive.com/SmartDial

Product Features

Debt Collection

Agency Management Yes 
Auto Dialer Yes 
Automated Notices Yes 
Callback Scheduling Yes 
Client Management Yes 
Commission Management Yes 
Compliance Management Yes 
Contact Management Yes 
Credit Bureau Reporting Yes 
In-House Collections No 
Payment Plans Yes 
Transaction Management Yes 

Product Features

Debt Collection

Agency Management No 
Auto Dialer Yes 
Automated Notices No 
Callback Scheduling Yes 
Client Management No 
Commission Management No 
Compliance Management No 
Contact Management No 
Credit Bureau Reporting No 
In-House Collections Yes 
Payment Plans Yes 
Transaction Management No 

Predictive Dialer

Call Monitoring No 
Call Recording No 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management No 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture No 
Lead Management No 

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