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Description
Are you prepared to elevate your audience's experience at every level of interaction? Look no further than Quantum360, a platform designed with a strong and adaptable interface that enhances loyalty and fosters engagement like no other. As the flagship lifecycle marketing solution from BI WORLDWIDE, Quantum360 earns its reputation through hard work and innovative features. Its versatile design transforms the marketing landscape in multiple dimensions. We are here to assess your requirements and customize programs that align with your brand's distinct vision. Quantum360 possesses the strength to navigate your audience through every phase of their journey, all while remaining faithful to your brand's promises. From acquisition to amplification, BIW leads your customers on an enriching journey that enhances loyalty and boosts engagement significantly. In a world where consumer expectations evolve rapidly, Quantum360 ensures your brand stays ahead of the curve.
Description
Your clients deserve an enhanced interaction. Zoho CRM Plus serves as a comprehensive customer experience platform that enables you to provide outstanding service to every client throughout their journey, turning them into loyal advocates for your brand. Connect with customers through various channels at every phase of their lifecycle. Achieve the right context across different platforms and receive real-time updates. Streamline discussions among multiple teams within a single conversation thread. A superior customer experience starts with aligning all teams and ensuring that customers remain the focal point of all activities. Zoho CRM Plus integrates your marketing, sales, and support teams, equipping them with essential tools to achieve this goal. Collaborate effectively across all teams by utilizing Zia, Zoho's AI-driven voice assistant, which aids in forecasting business trends, recommending optimal times to reach out to customers, analyzing email and ticket sentiments, and offering insightful business dashboards. With these capabilities, you can not only enhance customer satisfaction but also foster long-lasting relationships that benefit your organization.
API Access
Has API
No
API Access
Has API
No
Integrations
Aircall
No
Cal ID
No
Cyclr
No
DataFisher
No
FLO
No
GetResponse
No
LinkedIn Sales Navigator
No
Microsoft Outlook
No
Microsoft Word
No
My Country Mobile
No
Integrations
Aircall
Yes
Cal ID
Yes
Cyclr
Yes
DataFisher
Yes
FLO
Yes
GetResponse
Yes
LinkedIn Sales Navigator
Yes
Microsoft Outlook
Yes
Microsoft Word
Yes
My Country Mobile
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$60.00 per user per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
BI WORLDWIDE CANADA
Founded
2010
Country
Canada
Website
www.biworldwide.com/customer-loyalty/loyalty-marketing/Quantum-360/
Vendor Details
Company Name
Zoho
Founded
1996
Country
India
Website
www.zoho.com/crm/crmplus
Product Features
Customer Loyalty
CRM
No
Corporate Memberships
No
Customer Activity Tracking
No
Discount Management
No
Gift Card System
No
Loyalty Card System
No
Member Portal
No
Membership Management
No
No-Card Loyalty System
Yes
Referral Tracking
No
Rewards Management
No
Product Features
Customer Engagement
Analytics
Yes
Churn Management
Yes
Communication Management
Yes
Community Management
Yes
Content Syndication
Yes
Feedback Collection
Yes
Gamification
Yes
Live Chat
Yes
Video Content
Yes
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Loyalty
CRM
Yes
Corporate Memberships
No
Customer Activity Tracking
Yes
Discount Management
Yes
Gift Card System
No
Loyalty Card System
No
Member Portal
Yes
Membership Management
Yes
No-Card Loyalty System
No
Referral Tracking
Yes
Rewards Management
Yes
Experience Management
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
