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Description
Streamline the process of classifying and extracting information from a vast array of scanned financial documents through the use of an advanced virtual assistant. Seamlessly address a variety of common user inquiries related to account details, credit and debit card services, and other financial offerings across voice calls, chat, and various leading messaging platforms. These intelligent virtual agents can also support customers in managing their finances by providing timely balance alerts, sending reminders for bills, offering financial planning advice, and suggesting savings strategies based on an analysis of their transaction history. Furthermore, assist advisors in efficiently addressing questions from potential clients, current students, and alumni with the help of an AI-enhanced virtual agent. Automate various administrative responsibilities, such as gathering and evaluating student feedback and managing email responses, to greatly minimize the time and effort required. Deploy virtual assistants to simplify everyday tasks like scheduling appointments, renewing subscriptions, and matching participants for clinical trials, enabling a more efficient workflow overall. By integrating these technologies, organizations can enhance their operational efficiency and customer satisfaction significantly.
Description
The Zoom Virtual Agent is an advanced AI-driven chatbot designed to utilize natural language processing and machine learning for effectively understanding and resolving customer issues in real-time. Operating continuously across various support channels, it provides quick and tailored customer interactions, diminishes the workload for human agents, and offers substantial cost efficiencies for businesses. This innovative solution integrates effortlessly with a range of CRM, chat, and contact center systems, and excels as a component of the Zoom Contact Center, a CCaaS platform optimized for video that enhances customer experience through prompt and precise assistance.
In addition to its core functionalities, the self-service experience includes a comprehensive knowledge base, easily searchable articles, community forums for peer support, mobile optimization for on-the-go assistance, and personalization features catering to individual user needs. The self-service platform also encompasses essential elements such as branding opportunities, automation capabilities, artificial intelligence enhancements, and various integrations to streamline operations. Moreover, the response system is characterized by customization options, user control, and the ability to seamlessly route inquiries to human representatives when necessary, ensuring a balanced and efficient service approach.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Amazon Web Services (AWS)
Google Cloud Discovery AI
Google Cloud Document AI
Google Cloud Platform
Looker
TensorFlow
Zoom Workplace
Integrations
Amazon Web Services (AWS)
Google Cloud Discovery AI
Google Cloud Document AI
Google Cloud Platform
Looker
TensorFlow
Zoom Workplace
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Quantiphi
Founded
2013
Country
United States
Website
quantiphi.com/technology/conversational-ai/
Vendor Details
Company Name
Zoom Communications
Founded
2011
Country
United States
Website
www.zoom.com/en/products/virtual-agent/
Product Features
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant