Average Ratings 7 Ratings

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Average Ratings 0 Ratings

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Description

The Qualtrics XM Platform™ is a system that allows teams, departments and entire organizations, to manage four core business experiences: customer, product, employee, and brand, on one platform. Qualtrics is used by over 10,000 companies worldwide, including 75 percent of Fortune 100 and 99 out of the top 100 U.S. Business Schools, to build products people love, to create loyal customers, to develop a phenomenal culture for employees, and to build iconic brands. Listen to your customers' voice, improve the experience gap and increase loyalty and sales. With Qualtrics' Customer XM you get the latest listening engine technologies, business intelligence with predicative analytics, and all of the actionable capabilities to close the gap in a timely manner. This will allow you to gain a holistic view of your customers and take actions that have a significant impact.

Description

Verint Digital Feedback enables you to leverage Voice of your Customer to make faster and smarter business decisions. How? You can give your customers a voice within their Customer Experience (CX), on their terms. You can capture rich context about their feedback and then apply advanced analytics to take targeted and real-time action. The result is an improvement in the consistency and quality your CX, which has a measurable impact on your business. Verint Digital feedback has been a leader in the CX market for more than a decade. It is trusted by hundreds of leading companies around the world to turn Voice of Customer (VOC) into competitive advantage. Behind our iconic [+] feedback tab that empowers your customers to let you know what's on their minds, our enterprise Software-as-a-Service solution provides you the context and the tools you need to take immediate action on what your customers want you to know.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Contentsquare Yes 
Minitab Statistical Software Yes 
5X Yes 
Adobe Analytics Yes 
Adobe Experience Cloud Yes 
Adobe Marketo Engage Yes 
Chattermill Yes 
Datagame Yes 
Dimension Labs Yes 
EvaluationsHub Yes 
Genius Learning Yes 
Grade.us Yes 
Harmoni Yes 
Jira Yes 
Modo Yes 
Pendo Yes 
QEval Yes 
Qualtrics Customer Experience Yes 
Tremendous Yes 
Zendesk Yes 

Integrations

Contentsquare Yes 
Minitab Statistical Software Yes 
5X No 
Adobe Analytics No 
Adobe Experience Cloud No 
Adobe Marketo Engage No 
Chattermill No 
Datagame No 
Dimension Labs No 
EvaluationsHub No 
Genius Learning No 
Grade.us No 
Harmoni No 
Jira No 
Modo No 
Pendo No 
QEval No 
Qualtrics Customer Experience No 
Tremendous No 
Zendesk No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Qualtrics

Founded

2002

Country

United States

Website

www.qualtrics.com

Vendor Details

Company Name

Verint

Founded

1994

Country

United States

Website

www.verint.com/experience-management/digital-feedback/

Product Features

AB Testing

Audience Targeting Yes 
Campaign Segmentation Yes 
Funnel Analysis Yes 
Heatmaps Yes 
Landing Pages / Web Forms No 
Multivariate Testing Yes 
Split Testing Yes 
Statistical Relevance Analysis Yes 
Surveys Yes 
Test Scheduling Yes 
Visual Editor Yes 

Competitive Intelligence

Alerts/Notifications Yes 
Benchmarking Yes 
Competing Product Analysis No 
Keyword Tracking No 
Social Media Monitoring Yes 
Trend Analysis Yes 
Website Monitoring No 

Market Research

Benchmarking Yes 
Compensation Management Yes 
Data Management Yes 
Email / Online Yes 
Face-to-Face Yes 
Panel Management Yes 
Paper-Based Yes 
Phone-Based Yes 
Sample Management Yes 
Statistical Analysis Yes 
Survey Management Yes 

Product Management

Collaboration Yes 
Feedback Collection Yes 
Idea Management Yes 
Milestone Tracking No 
Prioritization Yes 
Product Roadmapping No 
Release Management Yes 
Requirements Management Yes 
Resource Management No 
Workflow Management No 

Qualitative Data Analysis

Annotations No 
Collaboration Yes 
Data Visualization Yes 
Media Analytics Yes 
Mixed Methods Research Yes 
Multi-Language Yes 
Qualitative Comparative Analysis Yes 
Quantitative Content Analysis Yes 
Sentiment Analysis Yes 
Statistical Analysis Yes 
Text Analytics Yes 
User Research Analysis Yes 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey Yes 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Experience Management

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Alternatives

Alternatives

FeedbackNow Reviews

FeedbackNow

Forrester Research