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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Quality Forward is an advanced cloud-based electronic Quality Management System (eQMS) tailored for organizations operating in stringent regulatory environments, facilitating the digitization, oversight, and automation of quality processes on a centralized platform. Leveraging the ServiceNow framework, it allows teams to efficiently manage essential workflows, including deviations, corrective and preventive actions (CAPAs), audits, complaints, change control, documentation, training, supplier quality, and risk management, ensuring comprehensive traceability and documentation that meets audit requirements. The system offers features like real-time monitoring and automated workflows, along with AI-generated insights that enhance compliance, minimize manual tasks, and boost operational efficiency throughout the product lifecycle. Additionally, it provides a highly customizable, no-code platform that empowers quality assurance teams to modify their processes in response to changing regulatory demands without the need for IT intervention, all while adhering to international standards such as FDA, ISO, and GxP. By integrating these capabilities, Quality Forward not only strengthens quality management but also fosters a culture of continuous improvement and agility within organizations.

Description

The isoTracker Complaints Management system is a cloud-based solution designed to efficiently record and handle customer complaints. This comprehensive tool empowers administrators to designate team members responsible for investigating and pinpointing the underlying causes of complaints. Additionally, isoTracker Complaints Management offers users the capability to analyze past complaints and uncover trends, facilitating the development of proactive measures to prevent future issues. By streamlining the complaints process, this solution enhances customer satisfaction and organizational responsiveness.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ServiceNow Yes 
Yokogawa Enterprise Pipeline Management Yes 

Integrations

ServiceNow No 
Yokogawa Enterprise Pipeline Management No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$17 USD/month/user
Pricing is based on number of users and modules. Discounts are available for multiple modules and periods greater than 1 month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Quality Forward

Founded

2017

Country

United States

Website

www.qualityfwd.com

Vendor Details

Company Name

isoTracker Solutions Ltd

Founded

2004

Country

United Kingdom

Website

www.isotracker.com

Product Features

Quality Management

Audit Management No 
Complaint Management No 
Compliance Management No 
Corrective and Preventive Actions (CAPA) No 
Defect Tracking No 
Document Control No 
Equipment Management No 
ISO Standards Management No 
Maintenance Management No 
Risk Management No 
Supplier Quality Control No 
Training Management No 

Product Features

Complaint Management

Case Management Yes 
Complaint Classification Yes 
Corrective Actions (CAPA) Yes 
Customer Complaint Tracking Yes 
Feedback Management Yes 
Forms Management No 
Issue Tracking Yes 
Quality Assurance Management Yes 
Routing Yes 
Self Service Portal No 
Social Media Monitoring No 
Survey Management No 

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