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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Your business's growth heavily relies on your reputation, and it’s important to strive for more than just “good.” Customers need to perceive you as the best in the industry, which requires delivering exceptional service. Utilizing customer satisfaction software can provide valuable insights to enhance your service quality. QDS customer satisfaction software offers a straightforward and visually appealing dashboard that presents an overview of your company’s performance. You can filter reports to pinpoint dissatisfied customers and identify areas where your company may be underperforming. Additionally, QDS equips you with the necessary tools for conducting proactive and effective employee evaluations and training sessions. By monitoring employee performance, you can identify both their strengths and weaknesses. Remember, a lack of communication isn’t always a positive sign! If clients aren’t engaging with your feedback requests, this could indicate underlying issues. QDS's customer satisfaction software keeps you informed by alerting you to negative feedback, low scores, and unresponsive clients. Ultimately, investing in this software can be a game-changer for your business's customer relations strategy.

Description

Customer satisfaction extends beyond just the offerings; it encompasses the entire service experience before, during, and after a transaction. Today's consumers exhibit zero tolerance for poor service experiences. RevealCX enhances customer interactions by swiftly delivering a convenient experience, focusing on crucial customer metrics and uncovering actionable insights that elevate their overall experience. The process starts with a user-friendly, thoughtfully designed form that allows for organization-specific, unlimited layers of causal factors, making deployment and monitoring of agents straightforward and efficient. Utilizing a best-practices form structure, RevealCX not only aggregates relevant data but also establishes workflows aimed at results-driven coaching and provides comprehensive reporting for a precise assessment of performance. The review process is accelerated by leveraging advanced artificial intelligence and machine learning technologies. Discover how various organizations harnessed the capabilities of AI and achieved remarkable results as a consequence of their efforts. By prioritizing customer experience and utilizing innovative tools, businesses can significantly enhance their service delivery and foster long-lasting relationships with their clients.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Compass Wave Yes 
ConnectPointz No 
Service Autopilot Yes 

Integrations

Compass Wave No 
ConnectPointz Yes 
Service Autopilot No 

Pricing Details

$29 per month
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Quality Driven Software

Country

United States

Website

qualitydrivensoftware.com

Vendor Details

Company Name

Nexcom

Founded

1997

Country

Denmark

Website

nexcomglobal.com/products/quality-monitoring-revealcx/

Product Features

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management Yes 

Product Features

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

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