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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Within a day, you can obtain video responses from your desired consumer demographic by selecting from a pre-screened nationwide panel in the US. Start by identifying your target audience using 12 available demographic filters, and then incorporate your own custom screening questions to ensure relevance. All panelists have been vetted for their ability to articulate their thoughts effectively. After that, simply input the questions you wish to pose to your audience and you'll begin receiving recorded video responses in just minutes. Utilize our integrated tools to sift through and evaluate your findings, making it easy to share insights with your team or clients. This process allows you to test and refine ideas for advertising, messaging, branding, packaging, and more during every phase of your creative development. Additionally, you can swiftly gather consumer feedback on product concepts, which can significantly decrease the time it takes to bring unique products to market. Ultimately, this approach provides you with valuable insights directly from your target consumers, enabling you to craft messaging and content that truly resonates and drives conversions. Engaging with consumers in their own voices enhances your understanding of their preferences and needs.

Description

RecRam is an innovative platform utilizing artificial intelligence to improve customer service and streamline feedback collection by leveraging video and voice technologies. Customers have the ability to document and share their experiences, showcase product usage, and report technical difficulties through engaging video responses, which removes the necessity for lengthy interviews or in-person assessments. The platform features browser-based recording capabilities, support for multiple cameras, voice recording, screenshot functionality, and file uploads, which ensure thorough documentation of issues. Additionally, RecRam's AI-driven analysis automatically transcribes, summarizes, and identifies critical insights from video responses, including sentiment analysis that gauges customer feelings. Businesses can enhance their websites with personalized video-enabled survey buttons and pop-ups, making it easier to gather feedback from visitors. The platform seamlessly integrates with existing systems via RESTful API, webhooks, and Zapier, while maintaining a strong commitment to data protection through GDPR compliance and SSL/TLS encryption. This comprehensive approach not only facilitates effective communication between businesses and customers but also fosters a more engaging and responsive customer experience overall.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon S3 No 
Google Cloud Platform No 
Intercom No 
ServiceNow No 
Zapier No 
Zendesk No 

Integrations

Amazon S3 Yes 
Google Cloud Platform Yes 
Intercom Yes 
ServiceNow Yes 
Zapier Yes 
Zendesk Yes 

Pricing Details

$10
per reply
Free Trial No 
Free Version No 

Pricing Details

$65 per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

QualNow

Founded

2017

Country

United States

Website

qualnow.com

Vendor Details

Company Name

RecRam

Founded

2022

Country

Turkey

Website

recram.com

Product Features

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Alternatives

Alternatives