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Description
Enhance collaboration across various business departments by utilizing customer journey maps that seamlessly blend digital and physical communication channels for immediate improvements in customer experience (CX). Quadient's Customer Journey Mapping streamlines the process for stakeholders throughout your organization to access and enhance the comprehensive suite of customer communications through a unified online platform. Achieve complete transparency by associating journey maps with every digital and physical interaction your customers engage with, such as contracts, statements, emails, multimedia content, and digital advertisements. Ensure a cohesive connection between communications and each touchpoint along the customer journey. Foster internal collaboration and facilitate real-time feedback through social commenting features. Act promptly to elevate the customer experience, while easily integrating journey maps with various customer communications management (CCM) systems to further enhance operational efficiency and effectiveness. This holistic approach empowers organizations to create a more responsive and customer-centric environment.
Description
Sitefinity puts marketers in control. Sitefinity is extensible, highly-performing, and easy to use. Customers today expect personalized, high-touch experiences that are personal and rich in content. They can access this content instantly via any of the digital channels they choose. You must also be able to manage technological complexity and work with limited resources. Progress® Sitefinity™ makes it simple for developers and marketers to deliver engaging, multichannel user experiences. Progress Sitefinity Cloud managed services offer state-of-the art CI/CD process tools, 99.9% availability and 24x7 support. You will be an IT hero if you get all the benefits without doing any work. Marketers can deliver personalized, valuable content quickly and easily with a new content editor and page management interface, dynamic rule-based forms and improved synchronization via SiteSync.
API Access
Has API
No
API Access
Has API
No
Integrations
Salesforce
Yes
ASPHostPortal.com
No
AddSearch
No
Adobe Marketo Engage
No
AllAccessible
No
Eloqua
No
Eway
No
Hawksearch
No
HubSpot CRM
No
HubSpot Customer Platform
No
Integrations
Salesforce
Yes
ASPHostPortal.com
Yes
AddSearch
Yes
Adobe Marketo Engage
Yes
AllAccessible
Yes
Eloqua
Yes
Eway
Yes
Hawksearch
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Pricing Details
Contact Quadient for pricing details.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Quadient
Founded
1924
Country
France
Website
www.quadient.com/en-int/resources/quadient-customer-journey-mapping
Vendor Details
Company Name
Progress Software
Founded
2002
Country
United States
Website
www.progress.com
Product Features
Customer Journey Mapping Tools
Action Management
Yes
Attribution Modeling
No
Behavioral Analytics
Yes
Collaboration
Yes
Customer Profiles
No
Data Import / Export
No
Predictive Analytics
No
Surveys & Feedback
Yes
Templates
No
Digital Experience Platforms (DXP)
Alerts / Notifications
Yes
Auto-Tagging
No
Blogs
No
Calendar
No
Content Modeling
Yes
Digital Asset Management
Yes
File Sharing
No
Form Builder
Yes
Forums / Message Boards
Yes
Headless CMS
Yes
Knowledge Base
Yes
Performance Monitoring
No
Personalization / Segmentation
No
Reporting / Analytics
Yes
Surveys / Polls
Yes
Templates
No
User Management / Permissions
Yes
Version Control
No
Wiki
No
Workflow Management
Yes
Product Features
Content Management
Audio Content
Yes
Customizable Templates
Yes
Document Indexing
Yes
E-forms
Yes
Full Text Search
Yes
Image Editor
Yes
SEO Management
Yes
Text Editor
Yes
Version Control
Yes
Video Content
Yes
Website Management
Yes
Digital Experience Platforms (DXP)
Alerts / Notifications
Yes
Auto-Tagging
Yes
Blogs
Yes
Calendar
Yes
Content Modeling
Yes
Digital Asset Management
Yes
File Sharing
Yes
Form Builder
Yes
Forums / Message Boards
Yes
Headless CMS
Yes
Knowledge Base
Yes
Performance Monitoring
Yes
Personalization / Segmentation
Yes
Reporting / Analytics
Yes
Surveys / Polls
Yes
Templates
Yes
User Management / Permissions
Yes
Version Control
Yes
Wiki
Yes
Workflow Management
Yes
Mobile Content Management System
Data Synchronization
No
Document Management
No
File Sharing
No
Mobile Capture
No
Offline Access
No
Permission Management
No
Personalization
Yes
Search
No
Templates
Yes
Version Control
No
