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Description

Enhance collaboration across various business departments by utilizing customer journey maps that seamlessly blend digital and physical communication channels for immediate improvements in customer experience (CX). Quadient's Customer Journey Mapping streamlines the process for stakeholders throughout your organization to access and enhance the comprehensive suite of customer communications through a unified online platform. Achieve complete transparency by associating journey maps with every digital and physical interaction your customers engage with, such as contracts, statements, emails, multimedia content, and digital advertisements. Ensure a cohesive connection between communications and each touchpoint along the customer journey. Foster internal collaboration and facilitate real-time feedback through social commenting features. Act promptly to elevate the customer experience, while easily integrating journey maps with various customer communications management (CCM) systems to further enhance operational efficiency and effectiveness. This holistic approach empowers organizations to create a more responsive and customer-centric environment.

Description

SAP Fiori represents the user experience of the Intelligent Enterprise, revolutionizing the way work is accomplished. This powerful platform provides designers and developers with a comprehensive toolkit and set of guidelines that enable the rapid creation of applications for various platforms, ensuring a unified and innovative experience for both creators and end-users. With SAP Fiori, you can swiftly transform fresh concepts into high-quality applications that meet the fast-paced demands of the market. The use of SAP Fiori apps can significantly enhance onboarding processes and minimize the time required for training. Users benefit from streamlined, intuitive interfaces that align with their workflows, which leads to increased efficiency and higher levels of satisfaction. The SAP Fiori design system offers essential templates, tools, and guidelines to help you craft visually appealing enterprise applications that resonate with users. Furthermore, by leveraging SAP Fiori, you can guarantee design consistency across multiple devices, enhancing user experience. The suite of tools, technologies, and templates provided by SAP Fiori can greatly expedite the processes of building, testing, and deploying enterprise applications, allowing developers to utilize their preferred development frameworks effectively. Ultimately, SAP Fiori not only enhances productivity but also fosters a more enjoyable and engaging application experience for users.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ActiveControl No 
Axon Ivy No 
Data Secure No 
EXA Operational Transfer Pricing No 
SAP Joule No 
SAP Lumira No 
SAP Store No 
Salesforce Yes 
Scandit No 
VIDchain No 
VIDsigner No 
aconso nubea No 
cIHMS No 

Integrations

ActiveControl Yes 
Axon Ivy Yes 
Data Secure Yes 
EXA Operational Transfer Pricing Yes 
SAP Joule Yes 
SAP Lumira Yes 
SAP Store Yes 
Salesforce No 
Scandit Yes 
VIDchain Yes 
VIDsigner Yes 
aconso nubea Yes 
cIHMS Yes 

Pricing Details

Contact Quadient for pricing details.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Quadient

Founded

1924

Country

France

Website

www.quadient.com/en-int/resources/quadient-customer-journey-mapping

Vendor Details

Company Name

SAP

Founded

1972

Country

Germany

Website

www.sap.com/products/fiori.html

Product Features

Customer Journey Mapping Tools

Action Management Yes 
Attribution Modeling No 
Behavioral Analytics Yes 
Collaboration Yes 
Customer Profiles No 
Data Import / Export No 
Predictive Analytics No 
Surveys & Feedback Yes 
Templates No 

Digital Experience Platforms (DXP)

Alerts / Notifications Yes 
Auto-Tagging No 
Blogs No 
Calendar No 
Content Modeling Yes 
Digital Asset Management Yes 
File Sharing No 
Form Builder Yes 
Forums / Message Boards Yes 
Headless CMS Yes 
Knowledge Base Yes 
Performance Monitoring No 
Personalization / Segmentation No 
Reporting / Analytics Yes 
Surveys / Polls Yes 
Templates No 
User Management / Permissions Yes 
Version Control No 
Wiki No 
Workflow Management Yes 

Product Features

Digital Experience Platforms (DXP)

Alerts / Notifications Yes 
Auto-Tagging Yes 
Blogs Yes 
Calendar Yes 
Content Modeling Yes 
Digital Asset Management Yes 
File Sharing Yes 
Form Builder Yes 
Forums / Message Boards Yes 
Headless CMS Yes 
Knowledge Base Yes 
Performance Monitoring Yes 
Personalization / Segmentation Yes 
Reporting / Analytics Yes 
Surveys / Polls Yes 
Templates Yes 
User Management / Permissions Yes 
Version Control Yes 
Wiki Yes 
Workflow Management Yes 

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