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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Quadient® Correspondence is a cloud-based solution that streamlines the management of claims correspondence for insurers. This subscription-based SaaS platform allows users to generate, validate, and send personalized claims documents that meet regulatory standards across both print and digital formats without needing extensive IT support. Tailored specifically for insurance companies aiming to enhance their digital transformation without the financial burden of a comprehensive customer communications management (CCM) system, it empowers business analysts to craft and modify templates efficiently. Claims managers and compliance specialists play a crucial role in editing and approving these templates prior to their deployment. With a user-friendly interface, business professionals can easily create correspondence by selecting relevant templates and tailoring the text within predefined fields. Furthermore, designated personnel are responsible for reviewing and greenlighting the correspondence before it is instantly dispatched via email, PDF, or SMS, ensuring timely communication with customers. The entire process promotes efficiency and compliance while enabling insurers to engage with their clients more effectively.

Description

Effortlessly incorporate into current claims systems while streamlining automation and minimizing expenses. The dilemma of choosing between cost savings and enhancing customer satisfaction is now a thing of the past. Leverage data-driven insights for superior decision-making and automate tedious tasks to empower your claims staff. Prioritize your customers’ satisfaction by ensuring a smooth connection between incoming claims and your core insurance system. Address inefficiencies in processes through claims automation and witness a remarkable boost in customer contentment. By automating the handling of low to moderate complexity claims, you can significantly lower the incidence of manual intervention. Enhanced triaging and manual assignment of claims have led to a substantial increase in the effectiveness of case teams. The reduction in processing time for the remaining manual claims has enabled real-time settlements in numerous cases. The digital claims journey has been automated through the implementation of FNOL-completeness checks, coverage verifications, and automatic claims file generation, resulting in a more efficient system overall. This transformation not only improves operational efficiency but also cultivates a more robust relationship with clients.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adobe Acrobat Yes 

Integrations

Adobe Acrobat No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Quadient

Founded

1924

Country

United Kingdom

Website

po.quadient.com/en/products/quadient-correspondence

Vendor Details

Company Name

omni:us

Founded

2015

Country

Germany

Website

omnius.com/platform/

Product Features

Claims Processing

Adjustor Management No 
Case Management No 
Claim Resolution Tracking No 
Co-Pay & Deductible Tracking No 
Compliance Management No 
Customer Management No 
Electronic Claims No 
Forms Management No 
Paper-Based Claims No 
Payor Management No 
Policy Administration No 

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

P&C Insurance

Billing & Invoicing No 
Broker / Agent Portal No 
Claims Management No 
Commission Management No 
Customer Portal No 
Document Management No 
Insurance Rating No 
Marketing Automation No 
Policy Management No 
Quote Management No 
Reinsurance Administration No 
Underwriting Management No 

Product Features

Claims Processing

Adjustor Management No 
Case Management No 
Claim Resolution Tracking No 
Co-Pay & Deductible Tracking No 
Compliance Management No 
Customer Management No 
Electronic Claims No 
Forms Management No 
Paper-Based Claims No 
Payor Management No 
Policy Administration No 

Insurance Policy

Cancellation Tracking No 
Claims Tracking No 
Policy Generation No 
Policy Issuance No 
Policy Processing No 
Quotes / Estimates No 
Rating Engine No 
Reinstatement Tracking No 
Reinsurance Administration No 
Renewal Management No 
Underwriting Management No 

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