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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Experience a top-tier queue management solution with Qtrac®, a cloud-based platform designed for virtual queuing and appointment scheduling. Every day, countless customers navigate their wait times seamlessly thanks to Qtrac's innovative system. Discover why both boutique shops and some of the largest corporations across the nation opt for Qtrac to enhance their customer experience. It's widely acknowledged that waiting in line is a source of frustration for many customers. With virtual queuing, patrons regain control over their time, leading to higher levels of satisfaction and increased brand loyalty. This system eradicates the need for physical lines and overcrowding, allowing businesses to manage visitors effectively while gaining valuable insights into their preferences before service. Additionally, businesses can optimize their operational efficiency by controlling workloads and occupancy levels. With appointment scheduling, organizations can manage their capacity effectively, while mobile queuing fosters better engagement and connections with customers. Personalized communication enhances the customer experience, reducing frustration and fostering loyalty to the brand. Furthermore, appointment reminders ensure customers arrive punctually and minimize the risk of no-shows, while wait-time notifications can open new avenues for marketing and advertising. Ultimately, Qtrac® transforms the way businesses interact with their customers, making waiting a thing of the past.

Description

The Visual Queue Network (VQN) Product Suite is developed in Microsoft .NET and is seamlessly integrated to Microsoft desktop tools. VQN reports manifest as Excel files and VQN letters as Word Documents. VQN features: Browser based User Interface Workflow automation Segmentation with "Behavioral Modeling Scoring" to identify "At Risk" assets Roles based screens Customizable screens Service Oriented Architecture (SOA) Security - Web Application Penetration Tested (WAPT) Centralized Collateral Management Enterprise Reporting VQN can be interfaced with any comprehensive banking system as the enterprise solution for loans, overdraft checking accounts, credit cards and any other past due debt. VQN has been programmed to work particularly well with the Fiserv Core Banking Management products as well as the Euronet World Wide ICCS Credit Card Core product. The most important issue for Bank and Credit Union executives the last few years is tracking and ensuring servicing compliance. Collections\Recovery compliance is the most important new issue executives face. VQN automates the loan servicing work flow and automatically documents all the appropriate milestone events.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

IBM Cloud No 
Microsoft 365 No 

Integrations

IBM Cloud Yes 
Microsoft 365 Yes 

Pricing Details

$216.90 per month
Free Trial No 
Free Version No 

Pricing Details

The pricing is based upon "concurrent" users not "named" users.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Qtrac

Country

United States

Website

qtrac.com

Vendor Details

Company Name

UUNI-SOURCE 2000, Inc.

Founded

1992

Country

United States

Website

www.uni-collect.com

Product Features

Appointment Scheduling

Appointment Reminders No 
Automated Scheduling No 
Calendar Sync No 
Client Database No 
Group Scheduling No 
Mobile Access No 
Multi-Location No 
Online Booking No 
Online Payments No 
Recurring Appointments No 
Room Booking Management No 

Queue Management

Appointment Scheduling No 
Calendar No 
Communication Tools No 
Contactless No 
Customer Surveys No 
Dashboard No 
For Banks No 
For Government No 
For Healthcare No 
For Restaurants No 
For Retail No 
SMS Marketing No 
Supports Multiple Counters No 
Virtual Queue No 

Product Features

Auto Dealer Accounting

Buy-Here-Pay-Here No 
Collections Management No 
Expense Management No 
Financing Management No 
Inventory Management No 
Lease-Here-Pay-Here No 
Parts Management No 
Payroll Management No 
Recurring Billing No 
Sales Management No 
Sales Tax Management No 
Service Department No 

Debt Collection

Agency Management Yes 
Auto Dialer Yes 
Automated Notices Yes 
Callback Scheduling Yes 
Client Management Yes 
Commission Management Yes 
Compliance Management Yes 
Contact Management Yes 
Credit Bureau Reporting Yes 
In-House Collections Yes 
Payment Plans Yes 
Transaction Management Yes 

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