Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Qsome represents a next-level solution for managing customer journeys, focusing on exceptional flexibility in features and an outstanding user experience, which enhances the service for both customers and providers alike. By leveraging advanced technologies, Qsome allows for comprehensive control and customization of every element within the queue management process. This highly adaptable platform also offers modules for appointment scheduling, staff resource planning, multiple communication avenues, and data analytics aimed at ongoing enhancement of customer service. The intricate functionalities are seamlessly concealed behind an intuitive interface, allowing for straightforward activation or expansion to meet the unique requirements of various environments. Additionally, Qsome’s commitment to continuous improvement ensures that it evolves alongside changing customer needs.
Description
Customers can easily join the queue by scanning a QR Code available at your storefront or visiting a designated web URL on their mobile devices, eliminating the need for any app downloads. They can simply utilize the built-in web browser on their phones to access the queue status page, which provides real-time updates about their position in line. Our QueuePad mobile application prioritizes social distancing, ensuring a safer environment for both customers and staff. The interface displays a list of customers currently waiting, along with their arrival times, estimated wait durations, and any pertinent notes about their requests. Additionally, by clicking on a phone icon, you can initiate a call or send an SMS to any customer in the queue. Customers can select from a range of services, each representing a separate queue, with a maximum of three services enabled at one time. The system is capable of sending automated SMS notifications to customers as they approach the Nth position in line, provided that you have a valid SMS Gateway API account and an active Wi-Fi connection. This feature helps keep customers informed without requiring them to physically wait on-site, enhancing their overall experience.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$19.99 per month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
e-nov8
Founded
2004
Country
Switzerland
Website
www.qsome.ch/
Vendor Details
Company Name
QueuePad
Country
Philippines
Website
www.queuepad.com
Product Features
Customer Journey Mapping Tools
Action Management
No
Attribution Modeling
No
Behavioral Analytics
No
Collaboration
No
Customer Profiles
No
Data Import / Export
No
Predictive Analytics
No
Surveys & Feedback
No
Templates
No
Queue Management
Appointment Scheduling
No
Calendar
No
Communication Tools
No
Contactless
No
Customer Surveys
No
Dashboard
No
For Banks
No
For Government
No
For Healthcare
No
For Restaurants
No
For Retail
No
SMS Marketing
No
Supports Multiple Counters
No
Virtual Queue
No
Product Features
Queue Management
Appointment Scheduling
No
Calendar
No
Communication Tools
No
Contactless
No
Customer Surveys
No
Dashboard
No
For Banks
No
For Government
No
For Healthcare
No
For Restaurants
No
For Retail
No
SMS Marketing
No
Supports Multiple Counters
No
Virtual Queue
No
Waitlist
Alerts/Notifications
Yes
Customer Database
Yes
For Restaurants
No
Prioritization
No
Public Waitlist
Yes
Reporting & Statistics
Yes
Self Check-in
No
Waiting Time Tracking
Yes
Waitlist Status Tracking
Yes