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Description
With Qmatic Experience Cloud you reduce actual and perceived wait times, increase customer satisfaction as well as employee productivity and efficiency.
Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience.
Qmatic Experience Cloud is an intuitive, dynamic all-in-one platform for effortlessly delighting your customers, empowering your people, boosting your operations – and adapting on the fly. It is designed to work front and back – to give customers a better service, ensure employees have the time and space to perform their job effectively, and give you the management tools to stay in control.
Description
Effortless and immediate appointment scheduling for your clients is now at your fingertips. Your entire organization can benefit from robust and streamlined scheduling solutions. By integrating online booking capabilities for all your services, customers can effortlessly arrange appointments with just a few clicks through your website, social media platforms, applications, point-of-sale systems, and more. With around-the-clock access to services from any device, TIMIFY users have reported revenue boosts of up to 60%. A unified view of team schedules, synchronized across multiple locations, fosters collaborative efforts regardless of your organization's complexity. Meetings can be organized without the usual complications, while a variety of processes, administrative duties, and communications can be automated. Transform the management of every resource within your business, from personnel to meeting spaces and equipment. For any service that can be booked, you can set essential resources in advance so that they are automatically reserved every time a booking comes in. This innovative approach not only enhances efficiency but also elevates the customer experience significantly.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Calabrio Workforce Management
Yes
Cisco Webex
Yes
EpicCare EMR
Yes
Facebook
No
Microsoft Dynamics 365
Yes
Microsoft Exchange
Yes
Microsoft Outlook
Yes
Microsoft Teams
Yes
Motileo
No
Nekton.ai
No
Integrations
Calabrio Workforce Management
No
Cisco Webex
No
EpicCare EMR
No
Facebook
Yes
Microsoft Dynamics 365
No
Microsoft Exchange
No
Microsoft Outlook
No
Microsoft Teams
No
Motileo
Yes
Nekton.ai
Yes
Pricing Details
Upon request
Free Trial
No
Free Version
No
Pricing Details
$39.90/month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Qmatic
Founded
1981
Country
Offices in US, NL, FR, DE, ES, UAE. HQ in Sweden.
Website
www.qmatic.com
Vendor Details
Company Name
TIMIFY
Founded
2013
Country
Germany
Website
www.timify.com
Product Features
Appointment Scheduling
Appointment Reminders
Yes
Automated Scheduling
Yes
Calendar Sync
Yes
Client Database
No
Group Scheduling
No
Mobile Access
Yes
Multi-Location
Yes
Online Booking
Yes
Online Payments
No
Recurring Appointments
Yes
Room Booking Management
Yes
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
Yes
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
Yes
Event Check In
Attendee Segmentation
No
Badge Printing
No
Data Import / Export
No
Data Synchronization
No
Guest List Management
No
Guest List Search
No
Lead Capture
No
Multi-Event
No
QR Codes
Yes
Reporting/Analytics
No
Ticketing
Yes
Patient Management
Admissions Management
Yes
Bed Management
No
Discharge Management
No
Historical Reporting
Yes
Patient Flow Management
Yes
Patient Location Tracking
No
Patient Monitoring
Yes
Real Time Reporting
Yes
Waiting Time Tracking
Yes
Patient Scheduling
Analytics/Reporting
Yes
Approval Process Control
No
HIPAA Compliant
No
Mobile Access
Yes
Notifications/Alerts
Yes
Online Scheduling
Yes
Patient Communications
Yes
Patient Intake
No
Patient Portal
No
Patient Records Management
No
Payment Processing
No
Reminders
Yes
SMS Messaging
Yes
Queue Management
Appointment Scheduling
Yes
Calendar
Yes
Communication Tools
Yes
Contactless
Yes
Customer Surveys
Yes
Dashboard
Yes
For Banks
Yes
For Government
Yes
For Healthcare
Yes
For Restaurants
No
For Retail
Yes
SMS Marketing
Yes
Supports Multiple Counters
Yes
Virtual Queue
Yes
Registration
Activity Registration
No
Attendance Management
No
Badge Management
No
Calendar Management
No
Class Registration
No
Contact Management
No
Event Registration
No
Form Builder
No
Group Registration
No
Marketing Management
No
Online Registration
No
Onsite Registration
No
Payment Processing
No
Refund Automation
No
Self Check-In
No
Surveys & Feedback
No
Visitor Management
Alerts/Notifications
Yes
Badge Management
No
Document Management
No
ID Scan
Yes
Pre-Registration
Yes
Registration Management
Yes
Self Check-in
Yes
Visitor Tracking
No
Watch List
No
Waitlist
Alerts/Notifications
No
Customer Database
No
For Restaurants
No
Prioritization
No
Public Waitlist
No
Reporting & Statistics
No
Self Check-in
No
Waiting Time Tracking
No
Waitlist Status Tracking
No
Product Features
Appointment Scheduling
Appointment Reminders
Yes
Automated Scheduling
Yes
Calendar Sync
Yes
Client Database
Yes
Group Scheduling
Yes
Mobile Access
Yes
Multi-Location
Yes
Online Booking
Yes
Online Payments
Yes
Recurring Appointments
Yes
Room Booking Management
Yes
Patient Scheduling
Analytics/Reporting
No
Approval Process Control
No
HIPAA Compliant
No
Mobile Access
No
Notifications/Alerts
No
Online Scheduling
No
Patient Communications
No
Patient Intake
No
Patient Portal
No
Patient Records Management
No
Payment Processing
No
Reminders
No
SMS Messaging
No
