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support

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Description

With Qmatic Experience Cloud you reduce actual and perceived wait times, increase customer satisfaction as well as employee productivity and efficiency. Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Qmatic Experience Cloud is an intuitive, dynamic all-in-one platform for effortlessly delighting your customers, empowering your people, boosting your operations – and adapting on the fly. It is designed to work front and back – to give customers a better service, ensure employees have the time and space to perform their job effectively, and give you the management tools to stay in control.

Description

By expertly coordinating your customer experience through scheduled appointments, virtual waiting lines, and expedited order collection, you can provide a service that is not only safe and convenient but also conveys a sense of premium quality. This approach will effectively increase foot traffic, boost sales, and foster customer loyalty, allowing patrons to effortlessly arrange appointments for in-store services, visits, and virtual offerings. An online booking platform specifically designed for retailers and banks can help retain walk-in customers by allowing them to join a digital queue, either through their phones, a host, or a kiosk, while receiving tailored updates about their wait times. Furthermore, store associates can efficiently monitor occupancy levels using various devices, ensuring a comfortable environment for all. Additionally, streamline online sales and enhance loyalty through convenient door-side and curbside pickups for online orders. With Qudini, your BOPIS (Buy Online, Pick Up In Store) customers can easily check in via phone, host, or kiosk, and receive timely notifications while your team prepares their orders for collection. This comprehensive solution not only improves customer satisfaction but also strengthens the overall shopping experience, leading to increased repeat visits.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Calabrio Workforce Management Yes 
Cisco Webex Yes 
Confer With No 
EpicCare EMR Yes 
Grassfish No 
Microsoft Dynamics 365 Yes 
Microsoft Exchange Yes 
Microsoft Outlook Yes 
Microsoft Teams Yes 
Nexsign Yes 
Oracle Siebel CRM Yes 
Scala Digital Signage Yes 
Telegram Yes 
WhatsApp Yes 

Integrations

Calabrio Workforce Management No 
Cisco Webex No 
Confer With Yes 
EpicCare EMR No 
Grassfish Yes 
Microsoft Dynamics 365 No 
Microsoft Exchange No 
Microsoft Outlook No 
Microsoft Teams No 
Nexsign No 
Oracle Siebel CRM No 
Scala Digital Signage No 
Telegram No 
WhatsApp No 

Pricing Details

Upon request
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Qmatic

Founded

1981

Country

Offices in US, NL, FR, DE, ES, UAE. HQ in Sweden.

Website

www.qmatic.com

Vendor Details

Company Name

Qudini

Founded

2012

Country

United Kingdom

Website

www.qudini.com

Product Features

Appointment Scheduling

Appointment Reminders Yes 
Automated Scheduling Yes 
Calendar Sync Yes 
Client Database No 
Group Scheduling No 
Mobile Access Yes 
Multi-Location Yes 
Online Booking Yes 
Online Payments No 
Recurring Appointments Yes 
Room Booking Management Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

Event Check In

Attendee Segmentation No 
Badge Printing No 
Data Import / Export No 
Data Synchronization No 
Guest List Management No 
Guest List Search No 
Lead Capture No 
Multi-Event No 
QR Codes Yes 
Reporting/Analytics No 
Ticketing Yes 

Patient Management

Admissions Management Yes 
Bed Management No 
Discharge Management No 
Historical Reporting Yes 
Patient Flow Management Yes 
Patient Location Tracking No 
Patient Monitoring Yes 
Real Time Reporting Yes 
Waiting Time Tracking Yes 

Patient Scheduling

Analytics/Reporting Yes 
Approval Process Control No 
HIPAA Compliant No 
Mobile Access Yes 
Notifications/Alerts Yes 
Online Scheduling Yes 
Patient Communications Yes 
Patient Intake No 
Patient Portal No 
Patient Records Management No 
Payment Processing No 
Reminders Yes 
SMS Messaging Yes 

Queue Management

Appointment Scheduling Yes 
Calendar Yes 
Communication Tools Yes 
Contactless Yes 
Customer Surveys Yes 
Dashboard Yes 
For Banks Yes 
For Government Yes 
For Healthcare Yes 
For Restaurants No 
For Retail Yes 
SMS Marketing Yes 
Supports Multiple Counters Yes 
Virtual Queue Yes 

Registration

Activity Registration No 
Attendance Management No 
Badge Management No 
Calendar Management No 
Class Registration No 
Contact Management No 
Event Registration No 
Form Builder No 
Group Registration No 
Marketing Management No 
Online Registration No 
Onsite Registration No 
Payment Processing No 
Refund Automation No 
Self Check-In No 
Surveys & Feedback No 

Visitor Management

Alerts/Notifications Yes 
Badge Management No 
Document Management No 
ID Scan Yes 
Pre-Registration Yes 
Registration Management Yes 
Self Check-in Yes 
Visitor Tracking No 
Watch List No 

Waitlist

Alerts/Notifications No 
Customer Database No 
For Restaurants No 
Prioritization No 
Public Waitlist No 
Reporting & Statistics No 
Self Check-in No 
Waiting Time Tracking No 
Waitlist Status Tracking No 

Product Features

Queue Management

Appointment Scheduling No 
Calendar No 
Communication Tools No 
Contactless No 
Customer Surveys No 
Dashboard No 
For Banks No 
For Government No 
For Healthcare No 
For Restaurants No 
For Retail No 
SMS Marketing No 
Supports Multiple Counters No 
Virtual Queue No 

Waitlist

Alerts/Notifications No 
Customer Database No 
For Restaurants No 
Prioritization No 
Public Waitlist No 
Reporting & Statistics No 
Self Check-in No 
Waiting Time Tracking No 
Waitlist Status Tracking No 

Alternatives

Alternatives

ScanQueue Reviews

ScanQueue

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