Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhance your customer journey by addressing pain points, boosting your Net Promoter Score, and streamlining the processing of customer feedback with our advanced AI platform. Q°emotion serves as a cutting-edge semantic and emotional analysis tool designed to interpret the sentiments of both your customers and employees effectively. This innovative SaaS solution provides immediate visualizations of customer feedback, allowing you to save valuable time weekly on processing comments and focus on the most critical actions that need to be taken. The AI capabilities of Q°emotion enable you to gain deeper insights into your community, making it easier to tailor your offerings to their preferences. With just a few clicks, you can uncover the various topics your customers are discussing and gain a comprehensive understanding of their opinions. Furthermore, you can prioritize your findings based on the frequency of mentions or the urgency of the issues, ensuring that your actions are timely and relevant. By leveraging Q°emotion, you can transform customer feedback into actionable insights that drive improvement and satisfaction.
Description
Xdroid enables digital transformation in contact centers through voice and text solutions based upon artificial intelligence and machine-learning.
We automatically collect 100% of customer interactions and provide valuable, consistent and objective insights and information about each conversation. Our semantic capabilities, keyword detection, and emotion analysis can help you improve your customer experience, agent retention and productivity, and ensure compliance.
Contact centres can use our innovative and competitive solutions to understand customer journeys and get closer to 360-degree customer views.
API Access
Has API
No
API Access
Has API
Yes
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Qemotion
Country
France
Website
www.qemotion.com
Vendor Details
Company Name
Xdroid
Country
Belgium
Website
www.xdroid.com
Product Features
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
No
Knowledge Management
Yes
Multi-Channel Collection
No
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Product Features
Speech Analytics
Automatic Transcription
Yes
Call Center Management
No
Call Recording
No
Customer Experience Management
Yes
Data Security
Yes
Natural Language Processing
No
Predictive Analytics
Yes
Self-Service Search
Yes
Sentiment Analysis
Yes
Surveys & Feedback
Yes