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Average Ratings 4 Ratings

Total
ease
features
design
support

Description

Organizations with a significant customer base, numerous employees, suppliers, or other stakeholders frequently encounter a substantial volume of email inquiries on a daily basis. These communications often require responses from specific individuals within various departments, including payroll, compliance, HR, IT, accounts, and sales, among others. It is crucial to promptly channel each request to the appropriate person, monitor its progress, and maintain a clear overview of resolved issues to enhance user experience effectively. QX MailerDesk serves as a user-friendly and manageable centralized platform that automatically transforms support emails into tickets, facilitating swift and efficient resolution of inquiries from clients, suppliers, candidates, and other stakeholders. Beyond boosting team productivity, this system also minimizes turnaround time and aids in avoiding service level agreement violations and breaches. By streamlining communication and ensuring accountability, QX MailerDesk significantly contributes to improved operational efficiency and customer satisfaction.

Description

eFiler allows you to file and find emails from Outlook. You can easily file one or more emails simultaneously alongside other documents related to your project. Our colour-coded indexed search tool makes it easy to find emails from colleagues.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Autodesk Forma No 
Egnyte No 
Google Drive No 
Microsoft 365 No 
Microsoft Outlook No 
Microsoft SharePoint No 

Integrations

Autodesk Forma Yes 
Egnyte Yes 
Google Drive Yes 
Microsoft 365 Yes 
Microsoft Outlook Yes 
Microsoft SharePoint Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$8.5/user/month
Subscription pricing starting from $8.50 per user per month (paid annually)
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

QX Global

Country

United Kingdom

Website

qxglobalgroup.com/product/qx-email-query-management-system/

Vendor Details

Company Name

Irradiant Ltd.

Founded

2011

Country

United Kingdom

Website

efiler.co.uk

Product Features

Email Management

Data Recovery No 
Email Archiving No 
Email Deletion No 
Email Discovery No 
Email Monitoring No 
Email Recall No 
Queue Manager No 
Response Management No 
Routing No 
Shared Inboxes No 
Signature Management No 
Spam Blocker No 
Whitelisting / Blacklisting No 

Product Features

Email Management

Data Recovery Yes 
Email Archiving Yes 
Email Deletion No 
Email Discovery Yes 
Email Monitoring Yes 
Email Recall No 
Queue Manager No 
Response Management No 
Routing Yes 
Shared Inboxes Yes 
Signature Management No 
Spam Blocker No 
Whitelisting / Blacklisting No 

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