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Description
Waiting at a service facility is known to have a profound impact on how customers perceive the quality of the service they receive. Even the most efficient and courteous service can be overshadowed by the frustration of prolonged waiting times. Fortunately, there are various tools that service providers can leverage to enhance their customers’ waiting experiences. One such tool is QMAGIK, a queue management system designed to effectively coordinate both appointment and walk-in customer queues. This system adapts to changing waiting lines, ensuring that customers have a well-organized and guided experience. Unique features like Single Token Multiple Service Facility, Token Forwarding, Customer Profile-based Prioritization, and Video and Scrolling Advertisements make QMAGIK particularly suitable for organizations focused on delivering exceptional customer service. By predicting and streamlining the flow of customers, it enables both pre-defined and dynamic routing, optimizes resource allocation and staff workload, and ultimately enhances the flexibility and agility of the organization. Thus, implementing such a system can lead to improved customer satisfaction and loyalty.
Description
Reduce wait times and eliminate chaos for your customers by allowing them to view wait times and join the queue online. By removing uncertainty, you empower customers to arrive just in time, ultimately saving them valuable time. Achieve operational efficiency and service excellence, ensuring that you delight your customers with prompt and effective service. Consistently aim to surpass customer expectations to strengthen your brand community. Enhancing your bottom-line and customer retention is achievable when you demonstrate genuine care, transforming every visitor into a loyal patron. By serving more customers and minimizing walk-aways and no-shows, you can streamline your operations. Our integrated queue and appointment management system allows each customer to monitor their queue status in real-time via their mobile devices. With our advanced, automated technology, deliver timely service and provide accurate wait time notifications that lead to 5-star customer satisfaction. As hate2wait adapts to your business, it learns and predicts wait times with remarkable accuracy, ensuring a seamless experience for all. This proactive approach not only meets customer needs but fosters long-lasting relationships.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
QMAGIK
Founded
2009
Country
India
Website
www.qmagik.com
Vendor Details
Company Name
hate2wait
Founded
2015
Country
India
Website
hate2wait.io/business
Product Features
Queue Management
Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue
Product Features
Queue Management
Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue