Compare QEval vs. VQ Online

Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations. Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention. Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount. QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations. API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.

Over the past 19 years, VQ Online™ has been crafted in collaboration with some of North America's top brands and their supporting contact centers. This innovative platform enhances the quality assurance process across multiple channels and functions, ensuring that insights are maximized to deliver even better outcomes while allowing QA analysts to focus on more critical tasks. VQ Online is designed as a completely secure and independent solution that seamlessly integrates with your current call, email, and chat recording systems, offering features such as customizable scorecards, real-time reporting, and QA management support, among others. For just a flat rate of $2500 USD per month, VQ Online is available irrespective of the number of agents, users, or scorecards involved, making it an accessible choice for organizations of all sizes. This pricing model ensures that businesses can benefit from robust quality assurance tools without worrying about escalating costs.