Average Ratings 29 Ratings
Average Ratings 0 Ratings
Description
QEval is a cloud-based platform designed to help call centers manage quality assurance and compliance needs effectively. It offers key features such as integrated online coaching for agents, role-based access controls, encrypted recordings, and detailed trend reporting. As a versatile and intelligent contact center quality monitoring and performance management tool, QEval utilizes advanced artificial intelligence and real-time speech analytics to provide actionable insights and analytics. The platform streamlines the coaching process by delivering training updates and offers enhanced visibility into coaching practices, moving beyond outdated methods of mere checkbox evaluations. By leveraging AI-driven speech analytics, QEval uncovers valuable performance insights, including emotional cues, to improve call center quality monitoring and foster more impactful agent coaching.
Description
Spiky is a cutting-edge AI-driven meeting intelligence platform aimed at improving communication and accelerating revenue growth for innovative companies that operate with remote or hybrid revenue teams. Through the analysis of diverse meetings—including sales discussions, customer interactions, onboarding processes, and coaching sessions—Spiky supplies valuable feedback that enhances communication, monitors action items, boosts sales effectiveness, and drives revenue enhancement. The platform boasts features such as comprehensive transcriptions, sentiment analysis, and tailored coaching insights, which empower teams to make informed, data-driven decisions to elevate their sales outcomes. With seamless integration into existing tools, Spiky offers a holistic approach to optimizing meetings while promoting effective communication within organizations. Ultimately, it serves as a vital resource for companies seeking to enhance team collaboration and performance.
API Access
Has API
API Access
Has API
Integrations
HubSpot CRM
Salesforce
8x8
Adobe Customer Journey Analytics
Amazon S3
Axonify
CallMiner Eureka
Cisco Webex
Convin
Creovai
Integrations
HubSpot CRM
Salesforce
8x8
Adobe Customer Journey Analytics
Amazon S3
Axonify
CallMiner Eureka
Cisco Webex
Convin
Creovai
Pricing Details
$40/month/license
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Etech Global Services
Founded
2003
Country
United States
Website
www.qevalpro.com
Vendor Details
Company Name
Spiky.ai
Founded
2020
Country
United States
Website
spiky.ai
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Sales Coaching
Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics
Sales Performance Management
Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Product Features
Conversation Intelligence
AI Insights
Account Health Alerts
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Call/Meeting Sharing
Sales Coaching
Topic Tags
Topic-Based Analytics
Video Conferencing Analytics
Win/Loss Analysis
Sales Coaching
Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics