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Average Ratings 0 Ratings
Description
QScend Technologies, Inc. stands out as a top-tier provider of web-based software designed specifically for local and county governments, effectively managing citizen requests. With our innovative citizen request management solution, numerous government agencies and call centers nationwide have enhanced their service delivery, streamlined operations, and optimized their performance metrics. This success has established us as the go-to choice for CRM/311 software across the United States, reflecting our commitment to improving municipal services and fostering community engagement. Our software not only addresses current needs but also adapts to the evolving demands of local governance.
Description
Discover illico, the city management software that integrates multiple channels.
illico is the most popular public-sector solution that transforms municipalities into smart cities. Public sector teams can accelerate processes, simplify content management and improve community engagement with built-in workflows and multi-channel support.
illico empowers cities to provide accurate, fast service from any device. This increases citizen satisfaction. The ability to deploy a fully integrated service that is easy to use and learn, with all maintenance and support included are additional benefits. illico is backed by NeoLedge expertise and innovation. It allows cities to concentrate less on technology and more upon strategic growth.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
QScend Technologies
Founded
1998
Country
United States
Website
www.qscend.com
Vendor Details
Company Name
NeoLedge
Founded
1993
Country
USA, Europe, South America
Website
illico.neoledge.com/en
Product Features
Code Enforcement
Case Management
Yes
Code Maintenance
No
Document Management
No
Fee Maintenance
No
GIS
No
Inspection Management
No
Letter Generation
No
Photo Management
No
Planning & Zoning
No
Violation History
No
Weed Abatement Control
No
Municipal
Animal Licensing
No
Code Enforcement
Yes
Fund Accounting
No
Inventory Management
No
License Issuance
No
Parking Management
No
Permit Issuance
No
Planning & Zoning
No
Property Database
No
Taxation & Assessment
No
Utility Billing
No
Work Order Management
Yes
Public Works
Billing & Invoicing
No
Compliance Management
No
Contract Management
No
Customer Database
No
Document Management
No
Equipment Maintenance
No
Fixed Asset Management
No
Job Costing
No
Project Management
No
Service Request Management
Yes
Work Order Management
Yes
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
Yes
Knowledge Base
Yes
Mobile Access
No
Procurement Management
No
Remote Control
No
SLA Management
No
Self Service Portal
Yes
Product Features
Government
Budgeting & Forecasting
Yes
Code Enforcement
Yes
Compliance Management
Yes
Fixed Asset Management
No
Inventory Management
Yes
License Issuance
No
Permit Issuance
No
Purchasing & Receiving
No
Self Service Portal
Yes
Taxation & Assessment
No
Utility Billing
No
Work Order Management
No
License Management
Automatic SKU Recognition
No
Central LM Server
No
Copy Protection
No
History Tracking
Yes
Node Management
No
Online Activation
Yes
Portable License
Yes
Sarbanes-Oxley Compliance
No
Timing Rights
No
Trial License
No
Mailroom Management
Barcode Scanning
Yes
CASS Certified
No
Duplicate Management
Yes
Graphical Mail Piece Designer
No
Intelligent Mail Support
No
Job Management
No
PAVE Certified Presorting
No
Package Tracking
No
Signature Capture
Yes
Municipal
Animal Licensing
No
Code Enforcement
Yes
Fund Accounting
No
Inventory Management
No
License Issuance
No
Parking Management
Yes
Permit Issuance
No
Planning & Zoning
Yes
Property Database
No
Taxation & Assessment
No
Utility Billing
No
Work Order Management
No