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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

QATrax, also known as QA-Trax, is a comprehensive suite of software tools crafted by TraxStar Technologies to assist testing laboratories and engineering teams in the systematic application of laboratory best practices while ensuring compliance with ISO 17025 standards. This innovative platform is tailored to oversee the workflow processes involved in testing products both inside and outside of testing facilities. Renowned for its robust tracking and scheduling capabilities, QATrax serves product development, engineering, and validation labs effectively. The journey of a Work Request initiates with the Work Request Browser, a feature of QATrax that allows design engineers and other stakeholders to submit requests for tasks to be carried out in their respective lab or enterprise areas. To formulate a request, customers are required to provide essential details, which are then submitted to Lab Management for approval, including information on project associations, items to be tested, and specific test methodologies. Central to successful lab management is the comprehensive scheduling of resources, ensuring that all aspects of the testing process are efficiently coordinated. In this way, QATrax not only streamlines operations but also enhances the overall productivity of testing environments.

Description

Requestor serves as a versatile helpdesk solution, enabling you to handle customer support and internal team requests seamlessly through various channels including email, phone, or chat. Everything is conveniently centralized in one platform, which helps in organizing communications in ticket format – encompassing emails, calls, and chats – for a clear and efficient dialogue. Mastering the management of Requestor is remarkably straightforward, allowing you to become proficient in just an hour or two, even if you're new to such systems. Moreover, it can easily integrate with your existing CRM or ERP solutions, ensuring you can oversee all operations from a single interface. We prioritize flexibility in our offerings, allowing you to select between a cloud-hosted solution or an on-premises option hosted on your own server, with all functionalities accessible regardless of the choice you make. This adaptability ensures that Requestor aligns perfectly with your requirements and enhances your operational efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$40 per user per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

TraxStar Technologies

Country

United States

Website

traxstar.com/qatrax

Vendor Details

Company Name

Requestor Technologies

Founded

2013

Country

Czech Republic

Website

www.requestor.com

Product Features

LIMS

Audit Trail No 
Certificates of Analysis No 
Data Import / Export No 
Electronic Laboratory Notebook No 
Inventory Management No 
Lab Instrument Interface No 
Reporting & Statistics No 
Sample Tracking No 
Specification Management No 
Workflow Management No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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