Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
QATrax, also known as QA-Trax, is a comprehensive suite of software tools crafted by TraxStar Technologies to assist testing laboratories and engineering teams in the systematic application of laboratory best practices while ensuring compliance with ISO 17025 standards. This innovative platform is tailored to oversee the workflow processes involved in testing products both inside and outside of testing facilities. Renowned for its robust tracking and scheduling capabilities, QATrax serves product development, engineering, and validation labs effectively. The journey of a Work Request initiates with the Work Request Browser, a feature of QATrax that allows design engineers and other stakeholders to submit requests for tasks to be carried out in their respective lab or enterprise areas. To formulate a request, customers are required to provide essential details, which are then submitted to Lab Management for approval, including information on project associations, items to be tested, and specific test methodologies. Central to successful lab management is the comprehensive scheduling of resources, ensuring that all aspects of the testing process are efficiently coordinated. In this way, QATrax not only streamlines operations but also enhances the overall productivity of testing environments.
Description
Requestor serves as a versatile helpdesk solution, enabling you to handle customer support and internal team requests seamlessly through various channels including email, phone, or chat. Everything is conveniently centralized in one platform, which helps in organizing communications in ticket format – encompassing emails, calls, and chats – for a clear and efficient dialogue. Mastering the management of Requestor is remarkably straightforward, allowing you to become proficient in just an hour or two, even if you're new to such systems. Moreover, it can easily integrate with your existing CRM or ERP solutions, ensuring you can oversee all operations from a single interface. We prioritize flexibility in our offerings, allowing you to select between a cloud-hosted solution or an on-premises option hosted on your own server, with all functionalities accessible regardless of the choice you make. This adaptability ensures that Requestor aligns perfectly with your requirements and enhances your operational efficiency.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$40 per user per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
TraxStar Technologies
Country
United States
Website
traxstar.com/qatrax
Vendor Details
Company Name
Requestor Technologies
Founded
2013
Country
Czech Republic
Website
www.requestor.com
Product Features
LIMS
Audit Trail
No
Certificates of Analysis
No
Data Import / Export
No
Electronic Laboratory Notebook
No
Inventory Management
No
Lab Instrument Interface
No
Reporting & Statistics
No
Sample Tracking
No
Specification Management
No
Workflow Management
No
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes