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Description
With Q360, a Professional Services Automation software solution from Solutions360, you can get a 360-degree view of your entire business. Q360 is an end to end business management software that manages all aspects of a business. It includes accounting, including full financials, job costing, sales, dispatch, inventory, and project management. Businesses can improve customer relations, communicate project-sensitive information to stakeholders in a timely manner, gain real-time visibility into costs and eliminate disparate systems by implementing Q360 PSA software. This will save time and effort.
Description
ShieldPSA is a Professional Services Automation (PSA) solution tailored for Managed Service Providers (MSPs) and IT service teams, unifying crucial service management and business operations within a single interface. This platform streamlines the handling of customer inquiries, support tickets, service level agreements (SLAs), project management, contract oversight, time logging, billing processes, and comprehensive reporting.
By offering tools that cover the entire service lifecycle—from the initial intake and prioritization of service requests to their resolution, alongside time tracking, contract handling, and invoicing—ShieldPSA ensures a seamless experience. Furthermore, it features automation of workflows, service catalogs, management of customer and contact details, insightful reporting, a client portal, and various integrations to enhance daily operations for MSPs.
With a focus on helping MSPs consolidate their service functions, the platform enhances visibility into both technician and customer interactions, standardizes workflows, and optimizes the management of recurring services for greater efficiency. Additionally, ShieldPSA is available as a free PSA platform, with optional professional services designed to support advanced needs and further enhance productivity. This combination of features makes it an invaluable tool for teams striving to improve operational effectiveness and customer satisfaction.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Authorize.Net
Yes
Avalara
Yes
CCH SureTax
Yes
CSG Forte
Yes
Domotz
Yes
Google Drive
Yes
HubSpot Marketing Hub
Yes
Kaseya VSA
Yes
Integrations
Authorize.Net
No
Avalara
No
CCH SureTax
No
CSG Forte
No
Domotz
No
Google Drive
No
HubSpot Marketing Hub
No
Kaseya VSA
No
Pricing Details
$155
Price per Full-User + Implementation
Free Trial
No
Free Version
No
Pricing Details
$0
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Solutions360
Founded
1988
Country
USA, Canada
Website
www.solutions360.com
Vendor Details
Company Name
Vembu Technologies
Country
United States
Website
www.bdrshield.com
Product Features
Construction Accounting
Accounts Payable
Yes
Accounts Receivable
Yes
Billing & Invoicing
Yes
Budgeting & Forecasting
Yes
Cash Management
Yes
Construction Breakdowns
Yes
General Ledger
Yes
Job Costing
Yes
Overrun Projections
Yes
Payroll Management
Yes
Purchase Order Management
Yes
Quotes / Estimates
Yes
Job Costing
Bills of Material
Yes
Budgeting & Forecasting
Yes
Change Orders
Yes
Cost-to-Completion Tracking
Yes
Invoice Management
Yes
Overrun Reporting
Yes
Percent-Complete Tracking
Yes
Production Cost Tracking
No
Purchase Order Management
Yes
Quotes / Estimates
Yes
Time Tracking
Yes
Work Order Management
Yes
Professional Services Automation
Billing & Invoicing
Yes
CRM
Yes
Client Portal
Yes
Collaboration Tools
Yes
Document Management
Yes
Portfolio Management
Yes
Project Management
Yes
Proposal Generation
Yes
Quote Management
Yes
Resource Management
Yes
Time & Expense Tracking
Yes
Product Features
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No
Professional Services Automation
Billing & Invoicing
No
CRM
No
Client Portal
No
Collaboration Tools
No
Document Management
No
Portfolio Management
No
Project Management
No
Proposal Generation
No
Quote Management
No
Resource Management
No
Time & Expense Tracking
No