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features
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support

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Description

Every team member has the ability to scrutinize processes and propose changes independently within the system. This fosters a collaborative environment where processes can be continually refined through a continuous improvement process (CIP). By engaging all individuals, you effectively embed best practices within your organization, transforming the outdated quality management manual into a dynamic, interactive platform. With easy access through a web browser, your entire team can retrieve information from the system at their convenience, regardless of location. There’s no need for installation, as wikis operate entirely online. The benefits provided by your management system far outweigh the documentation efforts involved, with users typically interacting with the wiki system up to 100 times each month! Q.wiki becomes your organization’s essential reference guide. This web-based management software offers quick access to solutions for all daily work inquiries, allowing you to view all process descriptions, work instructions, and related documents effortlessly through your browser. Embracing this system not only enhances productivity but also encourages a culture of shared knowledge and accountability within the team.

Description

Talisma Knowledgebase enhances the capabilities of your customer service team by granting them immediate access to vital information central to your operations, which in turn leads to lower operational expenses and boosts overall business effectiveness and expansion. This platform allows service and support teams to continuously gather, develop, and enhance knowledge solutions as an integral part of their everyday tasks. Once these solutions receive approval and are published within the knowledgebase, they become instantly accessible for collaborative use across various departments and communication channels, such as phone, email, chat, and the internet. Users can conveniently customize how content is presented to different audiences by employing content rules and using branded templates for knowledge articles. Additionally, it is simple to monitor and analyze the utilization of knowledge articles, including the categories accessed, unanswered questions, customer satisfaction ratings, and much more. Comprehensive details regarding each visitor's inquiries in the knowledgebase are also recorded in the contact history, ensuring that every interaction is documented for future reference and improvement. This robust tracking capability allows organizations to refine their knowledgebase continually and address customer needs more effectively.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

€50 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Modell Aachen

Founded

2009

Country

Germany

Website

www.modell-aachen.de/en/interactive-management-software-qwiki

Vendor Details

Company Name

Talisma

Founded

1999

Country

United States

Website

www.talisma.com/products/knowledge-base-software/

Product Features

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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