Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Every team member has the ability to scrutinize processes and propose changes independently within the system. This fosters a collaborative environment where processes can be continually refined through a continuous improvement process (CIP). By engaging all individuals, you effectively embed best practices within your organization, transforming the outdated quality management manual into a dynamic, interactive platform. With easy access through a web browser, your entire team can retrieve information from the system at their convenience, regardless of location. There’s no need for installation, as wikis operate entirely online. The benefits provided by your management system far outweigh the documentation efforts involved, with users typically interacting with the wiki system up to 100 times each month! Q.wiki becomes your organization’s essential reference guide. This web-based management software offers quick access to solutions for all daily work inquiries, allowing you to view all process descriptions, work instructions, and related documents effortlessly through your browser. Embracing this system not only enhances productivity but also encourages a culture of shared knowledge and accountability within the team.
Description
Talisma Knowledgebase enhances the capabilities of your customer service team by granting them immediate access to vital information central to your operations, which in turn leads to lower operational expenses and boosts overall business effectiveness and expansion. This platform allows service and support teams to continuously gather, develop, and enhance knowledge solutions as an integral part of their everyday tasks. Once these solutions receive approval and are published within the knowledgebase, they become instantly accessible for collaborative use across various departments and communication channels, such as phone, email, chat, and the internet. Users can conveniently customize how content is presented to different audiences by employing content rules and using branded templates for knowledge articles. Additionally, it is simple to monitor and analyze the utilization of knowledge articles, including the categories accessed, unanswered questions, customer satisfaction ratings, and much more. Comprehensive details regarding each visitor's inquiries in the knowledgebase are also recorded in the contact history, ensuring that every interaction is documented for future reference and improvement. This robust tracking capability allows organizations to refine their knowledgebase continually and address customer needs more effectively.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
€50 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Modell Aachen
Founded
2009
Country
Germany
Website
www.modell-aachen.de/en/interactive-management-software-qwiki
Vendor Details
Company Name
Talisma
Founded
1999
Country
United States
Website
www.talisma.com/products/knowledge-base-software/
Product Features
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal