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Average Ratings 11 Ratings

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support

Description

Eliminate the need for your call center by transforming your business into a conversational leader through comprehensive cloud messaging solutions. Ensure your customers receive non-stop support with a 24/7 interactive portal to engage with your services. Implement secure transactional messaging to offer enriched and dynamic experiences while maintaining rigorous data privacy, guiding users towards effective resolutions. Utilize a full-stack platform that incorporates automation, conversational analytics, agent escalations, and self-service options seamlessly. Master the deployment of AI to infuse conversational elements into your brand, significantly enhancing customer satisfaction through exceptional user experiences. Say goodbye to ineffective AI trials and projects that go nowhere—Pypestream clients experience remarkable returns on investment. This approach not only fosters innovation but also demonstrates tangible business benefits. In light of staffing challenges posed by the pandemic, consider leveraging Pypestream's COVID-19 customer care starter packs to enhance your operations and support. Embracing this technology can pave the way for a more resilient and responsive customer service model.

Description

ReviewInc is a leader in Business Reputation Management Services. ReviewInc's growing client base includes major international chains, brand-auto dealers, dental, medical and travel, leisure, property managers, retail stores, restaurants legal services, country club owners, and many more. ReviewInc is dedicated to educating business owners about the importance of customer reviews, and managing your online reputation.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Facebook Yes 
Akamai Yes 
Axis LMS No 
Braze Yes 
Freshchat Yes 
Google No 
Hootsuite No 
HubSpot CRM No 
HubSpot Customer Platform No 
Instagram Yes 
LinkedIn No 
Litify No 
MEDENT No 
ModMed No 
Ordergroove Yes 
PriceSpider Yes 
Salesforce Agentforce Service Yes 
ServiceNow Yes 
Stackreaction No 
Twilio Yes 

Integrations

Facebook Yes 
Akamai No 
Axis LMS Yes 
Braze No 
Freshchat No 
Google Yes 
Hootsuite Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Instagram No 
LinkedIn Yes 
Litify Yes 
MEDENT Yes 
ModMed Yes 
Ordergroove No 
PriceSpider No 
Salesforce Agentforce Service No 
ServiceNow No 
Stackreaction Yes 
Twilio No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

39
Our prices are based on location and offer discounts for enterprise accounts
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Pypestream

Founded

2015

Country

United States

Website

www.pypestream.com

Vendor Details

Company Name

ReviewInc

Founded

2012

Country

United States

Website

reviewinc.com/

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare Yes 
For Sales Yes 
For eCommerce Yes 
Image Recognition Yes 
Machine Learning Yes 
Multi-Language Yes 
Natural Language Processing Yes 
Predictive Analytics Yes 
Process/Workflow Automation Yes 
Rules-Based Automation Yes 
Virtual Personal Assistant (VPA) Yes 

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction Yes 
Ready-made Templates Yes 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration Yes 

Cloud Communication Platform

Audio / Video Conferencing No 
Call Center No 
Call Recording No 
Call Routing No 
Chat / Messaging Yes 
Fax Management No 
File Sharing Yes 
IVR / Voice Recognition No 

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components Yes 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

Conversational Marketing

Appointment Scheduling Yes 
Audience Segmentation Yes 
Chatbot Yes 
Email Automation No 
Group Messaging No 
Human Handover Yes 
Lead Distribution No 
Lead Qualification No 
Mobile Messaging Yes 
Multi-Channel Communication Yes 
Product Recommendations Yes 
Video Chat No 

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management Yes 
Content Syndication Yes 
Feedback Collection Yes 
Gamification Yes 
Live Chat Yes 
Video Content Yes 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management Yes 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics Yes 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant Yes 
Workflow Management No 

Patient Engagement

Appointment Scheduling Yes 
Care Planning Yes 
Collaboration Yes 
Messaging Yes 
Mobile Access Yes 
Patient Education Yes 
Patient Portal No 
Personal Health Record Yes 
Progress Tracking Yes 
Self Management Yes 

Product Features

Complaint Management

Case Management No 
Complaint Classification Yes 
Corrective Actions (CAPA) No 
Customer Complaint Tracking No 
Feedback Management Yes 
Forms Management Yes 
Issue Tracking No 
Quality Assurance Management No 
Routing No 
Self Service Portal No 
Social Media Monitoring No 
Survey Management Yes 

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications Yes 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis No 
Trend Analysis No 

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics Yes 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management Yes 
Net Promoter Score (NPS) Yes 
Screenshot / Screen Capture No 
Surveys Yes 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback Yes 

Customer Journey Mapping Tools

Action Management No 
Attribution Modeling No 
Behavioral Analytics No 
Collaboration Yes 
Customer Profiles No 
Data Import / Export No 
Predictive Analytics No 
Surveys & Feedback Yes 
Templates No 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics No 
Call Reporting No 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

Customer Success

Account Alerts No 
Account Management No 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Employee Communication Tools

Activity / News Feed No 
Audio / Video Conferencing No 
Blogs No 
Chat / Messaging No 
Employee Directory No 
Event Calendar No 
File Sharing No 
Knowledge Management No 
Newsletter Management No 
Surveys & Feedback No 

Event Check In

Attendee Segmentation No 
Badge Printing Yes 
Data Import / Export No 
Data Synchronization No 
Guest List Management Yes 
Guest List Search No 
Lead Capture Yes 
Multi-Event No 
QR Codes Yes 
Reporting/Analytics Yes 
Ticketing No 

Internal Communications

App Integration No 
Blogs No 
Chat/Messaging Yes 
Email Management No 
Employee Directory No 
Event Calendar No 
Newsletter Management Yes 
Photo Gallery No 
Social Sharing No 
Survey Management Yes 
Telephony No 
Video Chat No 
Voice Chat No 

Reputation Management

Campaign Management Yes 
Gamification No 
Response Management Yes 
Review Generation Yes 
Review Monitoring Yes 
Sentiment Analysis Yes 
Social Media Metrics No 
Social Media Monitoring No 
White Label No 

Review Management

Campaign Management Yes 
Dashboard Yes 
Negative Feedback Management Yes 
Response Management Yes 
Review Monitoring Yes 
Review Notification Yes 
Review Request Yes 
Sentiment Analysis Yes 
Social Sharing Yes 
White Label No 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

Team Communication

Activity / News Feed No 
Audio Calls No 
Calendar Management No 
Chat / Messaging Yes 
Discussion Threads No 
File Sharing Yes 
Mobile Access No 
Push Notifications No 
Search No 
Surveys & Feedback Yes 
Task Management No 
Video Conferencing No 

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