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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Punchlist Manager offers a streamlined solution for both residential and commercial builders to effectively oversee their construction warranty departments, leading to enhanced satisfaction for homeowners, trade partners, and field technicians alike. This user-friendly quality assurance software facilitates smoother warranty and service processes, allowing for the automation of inspection tasks and the management of homes currently under warranty. With comprehensive dashboards, users can gain complete insight into their Service and Warranty Department, effortlessly monitoring new homeowner requests, vendor updates, pending tasks, and properties under warranty at a glance. The system also provides the capability to meticulously track the status of every list or item. Additionally, the list management interface enables users to make updates to all open lists and items from a single location while still granting access to crucial home-related information, ensuring efficient organization and oversight throughout the warranty process. This innovative approach not only saves time but also enhances communication among all parties involved.

Description

Tech-Support Pro is a software solution designed for OEM equipment manufacturers that manages support cases and service histories. Support teams can easily access equipment information by searching serial numbers, checking specifications, warranty expiration dates, and reviewing previous support interactions. Team members have the ability to document each support engagement with detailed notes, status updates, warranty data, and the reason for the call, while also keeping a distinct technical service log for tasks like repairs, replacing parts, and updating firmware. The software features a knowledge base that connects common issues with their resolutions, tailored to specific machine models. Furthermore, it facilitates tracking escalations with due dates, follow-up tasks, and warranty cost evaluations based on the model. Users can take advantage of an Android app that allows for live phone-camera sharing to provide remote support, and it includes single sign-on for ease of access. Monthly billing is structured according to the number of support agents, with options for Enterprise plans tailored to accommodate larger teams, ensuring flexibility for various organizational needs. This comprehensive system ultimately enhances the efficiency and effectiveness of technical support teams in managing their workflows.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

$1.00/month/user
Free Trial Yes 
Free Version No 

Pricing Details

$99/month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Verisk Analytics

Founded

1971

Country

United States

Website

www.punchlistmanager.net

Vendor Details

Company Name

KeplaCloud

Founded

2026

Country

United States

Website

keplacloud.com/tech-support-pro

Product Features

Punch List

Collaboration Yes 
Commenting / Notes Yes 
Document Management Yes 
Drag & Drop No 
Drawings Integration No 
Include Photos In Reports Yes 
Issue Tracking Yes 
Quality Control Checklist Yes 
Task Management Yes 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

Alternatives

Alternatives

No Alternatives
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