Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Punchlist Manager offers a streamlined solution for both residential and commercial builders to effectively oversee their construction warranty departments, leading to enhanced satisfaction for homeowners, trade partners, and field technicians alike. This user-friendly quality assurance software facilitates smoother warranty and service processes, allowing for the automation of inspection tasks and the management of homes currently under warranty. With comprehensive dashboards, users can gain complete insight into their Service and Warranty Department, effortlessly monitoring new homeowner requests, vendor updates, pending tasks, and properties under warranty at a glance. The system also provides the capability to meticulously track the status of every list or item. Additionally, the list management interface enables users to make updates to all open lists and items from a single location while still granting access to crucial home-related information, ensuring efficient organization and oversight throughout the warranty process. This innovative approach not only saves time but also enhances communication among all parties involved.
Description
Tech-Support Pro is a software solution designed for OEM equipment manufacturers that manages support cases and service histories. Support teams can easily access equipment information by searching serial numbers, checking specifications, warranty expiration dates, and reviewing previous support interactions. Team members have the ability to document each support engagement with detailed notes, status updates, warranty data, and the reason for the call, while also keeping a distinct technical service log for tasks like repairs, replacing parts, and updating firmware. The software features a knowledge base that connects common issues with their resolutions, tailored to specific machine models. Furthermore, it facilitates tracking escalations with due dates, follow-up tasks, and warranty cost evaluations based on the model. Users can take advantage of an Android app that allows for live phone-camera sharing to provide remote support, and it includes single sign-on for ease of access. Monthly billing is structured according to the number of support agents, with options for Enterprise plans tailored to accommodate larger teams, ensuring flexibility for various organizational needs. This comprehensive system ultimately enhances the efficiency and effectiveness of technical support teams in managing their workflows.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
$1.00/month/user
Free Trial
Yes
Free Version
No
Pricing Details
$99/month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Verisk Analytics
Founded
1971
Country
United States
Website
www.punchlistmanager.net
Vendor Details
Company Name
KeplaCloud
Founded
2026
Country
United States
Website
keplacloud.com/tech-support-pro
Product Features
Punch List
Collaboration
Yes
Commenting / Notes
Yes
Document Management
Yes
Drag & Drop
No
Drawings Integration
No
Include Photos In Reports
Yes
Issue Tracking
Yes
Quality Control Checklist
Yes
Task Management
Yes
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Alternatives
Alternatives
No Alternatives