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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

With Pulse Physical kiosks set up in your establishment, you will receive a physical kiosk that is installed on-site, enabling your clients to provide feedback quickly and consistently. This eliminates the need for allocating resources to conduct interviews, distribute paper surveys, or manage spreadsheets. Additionally, online surveys can also be utilized, so if you wish to reach a wider audience, it's easy to do so; the Pulse survey can be sent out digitally, facilitating communication with clients via email and outreach groups. The integrated data dashboard allows you to analyze trends effectively. Each survey is automatically compiled into this dashboard, enabling you to filter and manipulate the data as you choose. You can observe trends and identify anomalies in real-time, which empowers you to take proactive measures swiftly. Sharing your insights is straightforward; with just a click, you can print, download, and distribute the data, ensuring that it reaches the necessary parties without delay. Furthermore, you will receive weekly emails that keep key stakeholders informed of the findings and updates. This comprehensive setup not only streamlines the feedback process but also enhances your ability to respond to client needs effectively.

Description

Gain insights into your customer experience by continuously tracking their satisfaction through flexible surveys like NPS, CSAT, and CES. SurveyTown offers tools to gain a deeper understanding of customer sentiment with tailored Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) surveys. Address and rectify negative feedback while promoting positive experiences by encouraging customers to share their stories on social media. Keep track of your performance over time to inform effective business strategies. You can create various surveys, including NPS, CES, CSAT, ratings, or entirely customized formats. Incorporate diverse question types into your surveys, define unique success pages, and personalize the visual aspects of your survey. Notify relevant members of your organization upon receiving responses, and easily upload your contacts to distribute surveys via email or embed them in follow-up communications like post-purchase or ticket closure emails. Additionally, you can promote your survey links through your website or social media platforms, ensuring broader reach. This comprehensive approach will enable you to enhance customer relationships and optimize overall satisfaction.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Bronto Marketing Platform No 
Campaigner No 
Microsoft Excel No 
Zapier No 

Integrations

Bronto Marketing Platform Yes 
Campaigner Yes 
Microsoft Excel Yes 
Zapier Yes 

Pricing Details

$250 per month
Free Trial No 
Free Version No 

Pricing Details

$69 per month
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Pulse For Good

Founded

2017

Country

United States

Website

www.pulseforgood.com

Vendor Details

Company Name

SurveyTown

Founded

2015

Country

United States

Website

surveytown.com

Product Features

Kiosk

Activity Reservations No 
Digital Signature No 
License Management No 
Onsite Printing No 
Remote Access Yes 
Secure Browsing Yes 
Ticket / Order Fulfillment No 
Touch Screen Yes 
Usage Reporting Yes 
Virtual Keyboard Yes 
Wireless Internet Access Yes 

Product Features

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

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