Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Proto stands at the forefront of inclusive chatbot technology and multilingual automation for contact centers. By implementing extensive national deployments, Proto collects vast amounts of data aimed at enhancing machine learning technologies for languages that are often overlooked. Their AICX solutions are designed to create meaningful consumer engagement and protection, particularly in sectors that are not typically supported by venture-backed companies. Collaborating closely with regulators and prominent development organizations, Proto crafts solutions that are beneficial for local consumers. Businesses and governmental bodies utilize Proto's AI Customer Experience (AICX) platform to provide services in local languages and ensure sustainable operational efficiency over time. Elevate your service offerings above the competition with chatbots that possess sophisticated logic and seamless integrations. Enable uninterrupted dialogue that can traverse countless conversational avenues, mimicking human logic in interactions. Additionally, establish connections between chatbots and external databases through JSON APIs, all while maintaining an organized dialogue structure. With a focus on controlled costs, Proto facilitates the scaling of services into both new and existing markets efficiently. This innovative approach not only improves user experience but also supports the growth of underserved language communities.

Description

In today's evolving economy, digital communication with companies is becoming increasingly prevalent. There is a notable shift towards messaging as it offers greater convenience and lower costs compared to traditional voice communication. This form of interaction allows for real-time conversations around the clock, but achieving this level of efficiency necessitates the use of automation. A graphical designer is essential for creating effective conversation flows, while support for language translations enhances accessibility. An answering machine is available to address common inquiries and can accommodate 21 different languages. Furthermore, it integrates seamlessly with various line-of-business systems and facilitates connectivity across multiple channels. Each chatbot operates as an independent container, allowing for tailored interactions. Monitoring tools provide oversight of conversations managed by software agents, ensuring quality control. A user-friendly graphical builder simplifies the process of developing automated dialogues, alongside pre-built integrations with third-party tools and live chat platforms. Additionally, a patent-pending model is in place for an FAQ knowledge base, which guarantees complete privacy for customer interactions. This comprehensive package also includes a suite of AI tools, encompassing natural language processing (NLP), natural language understanding (NLU), language detection, and sentiment analysis, all aimed at enhancing user experience and engagement. As a result, businesses can foster better relationships with their customers through advanced digital communication methods.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Facebook Messenger Yes 
WhatsApp Yes 
Android No 
Apple Business Chat No 
Apple iOS No 
Dialogflow No 
Facebook No 
Genesys Cloud CX No 
IBM Watson No 
LINE Yes 
Microsoft Teams Yes 
Salesforce Yes 
Skype No 
Slack No 
Twilio Yes 
Viber Yes 
X (Twitter) No 
Zalo Yes 

Integrations

Facebook Messenger Yes 
WhatsApp Yes 
Android Yes 
Apple Business Chat Yes 
Apple iOS Yes 
Dialogflow Yes 
Facebook Yes 
Genesys Cloud CX Yes 
IBM Watson Yes 
LINE No 
Microsoft Teams No 
Salesforce No 
Skype Yes 
Slack Yes 
Twilio No 
Viber No 
X (Twitter) Yes 
Zalo No 

Pricing Details

$1,000 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Proto

Country

Canada

Website

www.proto.cx/

Vendor Details

Company Name

WIT

Country

Portugal

Website

www.wit-software.com/wcp/

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages No 
Omni-Channel No 
On-Screen Chats No 
Pre-configured Bot No 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Alternatives

ProtoSphere Reviews

ProtoSphere

ProtonMedia

Alternatives

ProtoUI Reviews

ProtoUI

ProtoUI
CogniCor CIRA Reviews

CogniCor CIRA

Cognicor
ProtoShare Reviews

ProtoShare

Astound Commerce Corporation