Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Increase your sales, elevate your marketing strategies, and enhance your customer service capabilities through a unified cloud-based platform. With Prosoftly, you can efficiently oversee your sales operations, securely store customer information, foster strong business relationships, leverage the benefits of marketing automation, and assess your sales effectiveness all in one place. Prosoftly CRM operates on a subscription model that persists until you decide to cancel, with automatic renewals occurring at the end of each billing cycle, ensuring you're always covered for the next term. All activities related to tickets are meticulously recorded, allowing others to access and review the corporate memory without needing to inquire about the status of any specific ticket. You can effortlessly track the status of all tickets using the intuitive drag-and-drop progress board, making it simple to manage tasks and workflows efficiently. This streamlined approach not only saves time but also enhances collaboration across your team.
Description
You've been on a quest to find a solution that meets the urgent demands of your clients, but previous options have been prohibitively expensive and overly complicated to implement. Perhaps you've experimented with a few well-known services only to feel disheartened by the steep monthly fees required to handle customer inquiries. For years, you've been told that establishing a dedicated help desk can significantly enhance customer satisfaction, encourage repeat business, and reduce support expenses all at once. Enter eStreamDesk, a streamlined, user-friendly cloud-based help desk and ticketing solution designed to execute one essential function efficiently. Each incoming email is seamlessly transformed into a support ticket, allowing you to specify how every message is prioritized, tracked, and addressed. You can direct sales inquiries to your sales team and send technical questions to your IT department. Additionally, automate responses to frequently asked customer questions, ensuring prompt communication and satisfaction. By utilizing this system, you can focus more on growing your business rather than getting bogged down by support issues.
API Access
Has API
No
API Access
Has API
No
Integrations
Facebook
Yes
Gmail
Yes
Google Analytics
No
Google Calendar
Yes
Google Drive
No
Google Workspace
No
LinkedIn
Yes
Mailchimp
Yes
QuickBooks Online
Yes
SendGrid
Yes
Integrations
Facebook
Yes
Gmail
No
Google Analytics
Yes
Google Calendar
No
Google Drive
Yes
Google Workspace
Yes
LinkedIn
No
Mailchimp
No
QuickBooks Online
No
SendGrid
No
Pricing Details
$7 per user per month
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Prosoftly
Country
United States
Website
www.prosoftly.com
Vendor Details
Company Name
eStream
Founded
2002
Country
Bulgaria
Website
www.estreamdesk.com
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes