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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Introducing a robust MSP IT Roadmap application specifically designed for vCIOs that enables the creation of precise 5-Year IT Roadmap plans for clients quickly and efficiently, leveraging real-time updates on warranty details, purchase dates, and end-of-life timelines. This tool enhances project planning, facilitates agreement modifications, and streamlines asset replacement processes while ensuring warranties are thoroughly tracked. Users can prepare quarterly reports for QBRs in significantly less time, allowing for proactive client budgeting with reliable forecasts for cloud services, hardware, software, and other IT solutions. Additionally, the app generates customizable reports, budgets, and summaries that can be tailored with distinct branding options such as colors and logos for a professional touch. To further enhance user experience, the application includes comprehensive help features that provide ease of navigation and continuous support, ensuring that vCIOs can deliver exceptional service to their clients. With these capabilities, the app not only simplifies the management of IT assets but also empowers clients to make informed decisions about their IT investments.

Description

Viaduct harnesses its proprietary AI technology to uncover concealed patterns within intricate time series data, allowing asset manufacturers and operators to convert this data into reduced warranty expenditures, minimized downtime, and enhanced customer satisfaction. By detecting anomalies weeks or even months ahead of standard warranty evaluations, Viaduct autonomously differentiates impacted groups based on variables including production batch, assembly line, operational cycle, and environmental conditions. The platform consolidates all connected asset information into a single, organized interface, facilitating automated problem identification, expedited investigations, and forecasting of asset-related risks. By leveraging Viaduct's capabilities, manufacturers and operators can decrease warranty costs by pinpointing underlying quality issues significantly earlier than traditional methods, achieving an average reduction in warranty expenses of 12%. Additionally, they experience a 23% decline in unexpected downtime through AI-based failure prediction and prevention strategies, while also creating tailored maintenance schedules for each asset to optimize performance and reliability. This comprehensive approach not only streamlines operations but also fosters continuous improvement in asset management.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ConnectWise Automate Yes 
ConnectWise PSA Yes 

Integrations

ConnectWise Automate No 
ConnectWise PSA No 

Pricing Details

$79 per month
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Propel Your MSP

Founded

2018

Country

Canada

Website

www.propelyourmsp.com

Vendor Details

Company Name

Viaduct

Country

United States

Website

www.viaduct.ai/

Product Features

MSP

Backup Management No 
Billing & Invoicing No 
CRM No 
Dashboard Yes 
Help Desk No 
Issue Management No 
Live Chat No 
Patch Management No 
Privileged Access Management (PAM) No 
Project Management No 
Remote Access No 
Remote Systems Monitoring No 
Scheduling No 

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

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