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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The Proginov ERP system embodies two decades of expertise in management information technology cultivated by Proginov. Its primary purpose is to oversee every phase of a product's lifecycle, encompassing manufacturing, purchasing, inventory and statistical management, marketing, and after-sales support. This robust system is designed to cater to the needs of a diverse range of organizations, including micro, small, medium-sized enterprises, industries, and associations, regardless of their size or operational scale. With a comprehensive suite of functions, it adeptly handles product catalogs, multi-supplier scenarios, equivalent and substitute item concepts, as well as variations, batch tracking, and location oversight. Additionally, it includes features for managing registrations, ensuring quality control, facilitating direct orders, and overseeing logistics, while also providing tools for variants, technical data sheets, documentation, and media management. Proginov's commitment to versatility and efficiency makes its ERP system an invaluable asset for any business striving for streamlined operations.

Description

Your team works constantly with data. Contact history, dashboards, wallboards, reports. Data-driven support is an answer to customer needs. Everyone knows what to do. There is no miscommunication. The customer service program is simply a way to share information within a group. There is no duplication of work. Advanced reports and control over KPIs. You can collect website leads by proactive chat and callback. A virtual call center offers advanced functions that can help you make a sale. You can organize the after-sales process. Thulium is simple to use. Easy configuration, quick implementation, and good support. We create contact center software. It is important that we know how to use it. The integrations and rich API will make the Thulium contact centre system part of your tool environment. Automated repetitive tasks will be taken care of. 100% of calls are returned. You can make more phone calls and connect clients with the right consultants immediately.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Base.com No 
CREDITONLINE No 
Zowie No 

Integrations

Base.com Yes 
CREDITONLINE Yes 
Zowie Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$26.38/month/user
3 pricing tiers per user per month.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Proginov

Country

France

Website

www.proginov.com

Vendor Details

Company Name

Thulium

Founded

2006

Country

Poland

Website

thulium.com

Product Features

ERP

Accounting Integration No 
Accounting Management No 
CRM No 
Dashboard No 
Distribution Management No 
Enterprise Asset Management No 
Financial Management No 
HR Management No 
Inventory Management No 
Order Management No 
Project Management No 
Purchase Order Management No 
Purchasing No 
Reporting/Analytics No 
Sales Management No 
Supply Chain Management No 
Warehouse Management No 

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Help Desk

Alerts / Escalation No 
Automated Routing Yes 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration Yes 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

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