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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Stop loosing money due to credit card problems. Retain®, combines world-class subscription expertise and algorithms that leverage millions to win-back customers. This churn problem is probably something you didn't know. Credit card failures are your biggest single bucket of churn. However, you're not recovering any of these customers because you don't recognize the magnitude of the payment failure problem. ProfitWell Retain®, which combines the best of both subscription expertise and algorithms that leverage millions to win-back customers using the industry's highest rate of recovery, combines world-class customer service with world-class data analytics. ProfitWell Retain is the only product that manages for you. We can leverage data and expertise to continually improve recovery rates. ProfitWell is a subscription company that charges only for performance. ProfitWell has analyzed billions of data points to determine why and how to recover them.

Description

Scritch serves as an AI recovery agent tailored for support and product teams within B2B software organizations. Its software development kit (SDK) links a failed action within an application to a recovery process that analyzes the server's response alongside pertinent read-only data. This process translates the issue into simple terms and solicits information from the user that only they would possess. When a modification is required, Scritch seeks approval and verifies through code that the solution is effective before notifying the user that they can proceed. Teams have the flexibility to outline the tools and repair procedures accessible to the agent. In instances where Scritch is unable to resolve an issue, it compiles a detailed explanation and case history for the support team and can seamlessly transfer the case to associated ticketing and messaging systems. Typical scenarios include issues like rejected invoices, unsuccessful imports or uploads, expired sessions, and access-related problems. Importantly, the product focuses specifically on addressing technical barriers in B2B applications, steering clear of consumer-oriented tasks such as social media ban appeals or content moderation challenges, ensuring that it remains dedicated to enhancing operational efficiency in the business sector.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

No images available

Integrations

Braintree Yes 
Chargebee Yes 
Databox Yes 
Discord No 
Intercom No 
Jira No 
Linear No 
Maxio Yes 
ProfitWell Yes 
Recharge Yes 
Recurly Yes 
Slack No 
Stripe Yes 
Zapier Yes 
Zendesk No 
Zuora Yes 

Integrations

Braintree No 
Chargebee No 
Databox No 
Discord Yes 
Intercom Yes 
Jira Yes 
Linear Yes 
Maxio No 
ProfitWell No 
Recharge No 
Recurly No 
Slack Yes 
Stripe No 
Zapier No 
Zendesk Yes 
Zuora No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$0.25/recovery
The first 25 recoveries are free with no card required. After adding a card, recoveries remain free for 14 days; afterward, successful recoveries cost $0.25 each. No per-seat charge or monthly minimum; a monthly spend cap is set by the customer ($50 default). Enterprise plans are priced by recovery volume and can run on the customer's servers.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Paddle

Founded

2012

Country

United States

Website

www.profitwell.com/churn-reduction-software

Vendor Details

Company Name

Okapi Works

Country

Belgium

Website

scritch.xyz/

Product Features

Recurring Billing

Customer Portal No 
Deferred Billing No 
Discount Management No 
Dunning Management Yes 
Invoice History No 
Multi-Currency No 
Multi-Period Recurring Billing No 
Payment Processing No 
Recurring Donations No 
Subscription Billing No 

Subscription Management

Cancellation Management No 
Discount / Coupon Management No 
Dunning Management Yes 
Enrollment Management No 
Product Catalog No 
Recurring Billing No 
Revenue Recognition No 
Revenue Recovery Tools No 
Self Service Portal No 
Subscription Plan Management No 
Tax Management No 
Trial Management No 
Usage Tracking/Analytics No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Alternatives

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Alternatives

No Alternatives