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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

At its core, Process Shepherd's decision tree and agent scripting features provide agents with systematic, step-by-step guidance through complex workflows, with the added capabilities of integration with external services such as CRM or helpdesk systems. The main goal of this platform is to enhance workflows, fortify compliance, and boost efficiency across contact centers and help desks. Process Shepherd unfolds workflows into a sequence of steps or questions, navigated one step at a time by agents. This method of partitioned guidance eases the intricacy of managing complex tasks, reducing both the training duration for newcomers and the average time needed for each interaction. Reduce Agent Onboarding Time by 80% Trim Ramp Time by 40% Decrease Average Handling by 30%

Description

Assist students in achieving their degrees through the uAchieve® Planner, an innovative academic planning tool that utilizes existing audit data to generate tailored term recommendations for a smoother path to graduation. With the uAchieve Planner, guiding students to complete their degrees becomes more efficient and streamlined, as it offers personalized planning based on their declared programs. These structured term plans not only facilitate student progress but also equip institutions with vital aggregate data for analyzing course demand and optimizing classroom scheduling. CollegeSource is significantly advancing the field of academic course planning with the release of uAchieve Planner version 5.0, which features a new algorithm capable of automatically generating degree pathway plans based on audit requirements. This functionality addresses common student inquiries, such as maximum credit loads per term and anticipated graduation dates, ensuring they have clear navigation along their educational journey. Furthermore, the automated creation of term-by-term pathways, complete with intuitive course suggestions, enhances the overall student experience and supports academic success.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Aircall
Ellucian Colleague Student
Freshdesk
Genesys Cloud CX
Oracle PeopleSoft
Salesforce
Zendesk
Zoho CRM

Integrations

Aircall
Ellucian Colleague Student
Freshdesk
Genesys Cloud CX
Oracle PeopleSoft
Salesforce
Zendesk
Zoho CRM

Pricing Details

$20
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Process Shepherd

Founded

2022

Country

United States

Website

www.processshepherd.com

Vendor Details

Company Name

CollegeSource

Country

United States

Website

collegesource.com/degree-planning-tools/uachieve-planner/

Product Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Product Features

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