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Description
At its core, Process Shepherd's decision tree and agent scripting features provide agents with systematic, step-by-step guidance through complex workflows, with the added capabilities of integration with external services such as CRM or helpdesk systems. The main goal of this platform is to enhance workflows, fortify compliance, and boost efficiency across contact centers and help desks.
Process Shepherd unfolds workflows into a sequence of steps or questions, navigated one step at a time by agents. This method of partitioned guidance eases the intricacy of managing complex tasks, reducing both the training duration for newcomers and the average time needed for each interaction.
Reduce Agent Onboarding Time by 80%
Trim Ramp Time by 40%
Decrease Average Handling by 30%
Description
Assist students in achieving their degrees through the uAchieve® Planner, an innovative academic planning tool that utilizes existing audit data to generate tailored term recommendations for a smoother path to graduation. With the uAchieve Planner, guiding students to complete their degrees becomes more efficient and streamlined, as it offers personalized planning based on their declared programs. These structured term plans not only facilitate student progress but also equip institutions with vital aggregate data for analyzing course demand and optimizing classroom scheduling. CollegeSource is significantly advancing the field of academic course planning with the release of uAchieve Planner version 5.0, which features a new algorithm capable of automatically generating degree pathway plans based on audit requirements. This functionality addresses common student inquiries, such as maximum credit loads per term and anticipated graduation dates, ensuring they have clear navigation along their educational journey. Furthermore, the automated creation of term-by-term pathways, complete with intuitive course suggestions, enhances the overall student experience and supports academic success.
API Access
Has API
API Access
Has API
Integrations
Aircall
Ellucian Colleague Student
Freshdesk
Genesys Cloud CX
Oracle PeopleSoft
Salesforce
Zendesk
Zoho CRM
Integrations
Aircall
Ellucian Colleague Student
Freshdesk
Genesys Cloud CX
Oracle PeopleSoft
Salesforce
Zendesk
Zoho CRM
Pricing Details
$20
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Process Shepherd
Founded
2022
Country
United States
Website
www.processshepherd.com
Vendor Details
Company Name
CollegeSource
Country
United States
Website
collegesource.com/degree-planning-tools/uachieve-planner/
Product Features
Business Process Management
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management