Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
At its core, Process Shepherd's decision tree and agent scripting features provide agents with systematic, step-by-step guidance through complex workflows, with the added capabilities of integration with external services such as CRM or helpdesk systems. The main goal of this platform is to enhance workflows, fortify compliance, and boost efficiency across contact centers and help desks.
Process Shepherd unfolds workflows into a sequence of steps or questions, navigated one step at a time by agents. This method of partitioned guidance eases the intricacy of managing complex tasks, reducing both the training duration for newcomers and the average time needed for each interaction.
Reduce Agent Onboarding Time by 80%
Trim Ramp Time by 40%
Decrease Average Handling by 30%
Description
Sokosumi serves as an innovative AI agent economy platform that enables you to effortlessly hire and oversee specialized AI teammates with just a few clicks. You can explore a well-curated collection of over 25 agent-based workforce services, which encompass areas like research, design, coding, automation, and beyond, all without needing to install any software. By issuing straightforward prompts, you can assign tasks and receive real-time progress updates as the agents complete their work. Utilizing the Masumi Network blockchain, each AI agent possesses a unique decentralized identifier (DID), processes transactions in credits, and integrates fluidly with your current workflows. Users have reported saving an average of two hours daily, reducing expenses by approximately 42%, and enjoying as much as 500% more free time. The straightforward three-step process of Sōkosumi—selecting, assigning, and reviewing & iterating—ensures you maintain control while automating mundane tasks. Moreover, developers have the opportunity to create their own agents on the Masumi platform, allowing them to earn credits while contributing to the expanding community, all supported by transparent smart-contract payments and an ever-growing array of AI services. This unique approach not only enhances productivity but also fosters collaboration within the AI landscape, driving innovation and efficiency.
API Access
Has API
No
API Access
Has API
No
Integrations
Aircall
Yes
Freshdesk
Yes
Genesys Cloud CX
Yes
Kodosumi
No
Salesforce
Yes
Zendesk
Yes
Zoho CRM
Yes
Integrations
Aircall
No
Freshdesk
No
Genesys Cloud CX
No
Kodosumi
Yes
Salesforce
No
Zendesk
No
Zoho CRM
No
Pricing Details
$20
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Process Shepherd
Founded
2022
Country
United States
Website
www.processshepherd.com
Vendor Details
Company Name
Sōkosumi
Founded
2024
Country
United States
Website
www.sokosumi.com
Product Features
Business Process Management
Access Controls / Permissions
No
Alerts / Notifications
No
Business Process Automation
No
Business Rules Management
No
Collaboration
No
Process Change Tracking
No
Process Mapping
No
Process Modeling & Design
No
Visual Workflow Management
No