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Average Ratings 2 Ratings

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Description

With Proactive Campaigns for Zendesk you can quickly categorize customers in Zendesk lists and send email campaigns to multiple recipients using just one click. It can also be used as an alternative to Zendesk / Mailchimp. Send as many mass emails as you need from Zendesk directly. Send emails to test recipients Follow-up campaigns should be launched With integrated Email Tracking, you can view email statuses. You can assign campaigns to agents, groups, or brands Use an alias to type and send emails Add CCs in your emails Agents can share contact lists and campaigns Choose from the list of already created CSV files or import CSV files with data. Add formatting to your email body To create brand emails, use HTML code Integrates with analytics tools Set up triggers and schedule campaigns Zendesk tickets can be created with any status automatically Send internal notes in bulk Allow contacts to unsubscribe Get feedback through CSAT surveys and ratings

Description

Simplesat is a fun and easy way for customers to provide feedback on their CSAT (Customer Satisfaction Test) and NPS (Net Promoter Score). ConnectWise and Zendesk, Autotask Salesforce, Freshdesk HubSpot, Zendesk, Zendesk, Zendesk, Zendesk, Zendesk, Zendesk, Autotask, Salesforce, Freshdesk and HubSpot allow you to collect customer satisfaction directly. You can also add the customer survey to your email signature and send it directly from Simplesat. All of your feedback is stored in one place, making it easy for you to analyze and take action.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Zendesk Yes 
BrightGauge No 
Datto Workplace No 
Gmail No 
Gorgias No 
HappySat No 
HubSpot Marketing Hub No 
Jira Service Management No 
Kaseya VSA No 
Klaviyo No 
Kustomer No 
Mailchimp No 
Microsoft Dynamics 365 No 
RangerMSP No 
ServiceNow No 
Signature 365 No 
WHMCS No 
Workers by Delos No 
Wufoo No 
Zoho Desk No 

Integrations

Zendesk Yes 
BrightGauge Yes 
Datto Workplace Yes 
Gmail Yes 
Gorgias Yes 
HappySat Yes 
HubSpot Marketing Hub Yes 
Jira Service Management Yes 
Kaseya VSA Yes 
Klaviyo Yes 
Kustomer Yes 
Mailchimp Yes 
Microsoft Dynamics 365 Yes 
RangerMSP Yes 
ServiceNow Yes 
Signature 365 Yes 
WHMCS Yes 
Workers by Delos Yes 
Wufoo Yes 
Zoho Desk Yes 

Pricing Details

$5/month/user
Free Trial Yes 
Free Version No 

Pricing Details

$99/month
All inclusive pricing - Unlimited customers, users, and surveys.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

GrowthDot

Founded

2017

Country

Ukraine

Website

growthdot.com

Vendor Details

Company Name

Pronto Holdings

Founded

2016

Country

United States

Website

www.simplesat.io

Product Features

Email Marketing

A/B Testing No 
Artificial Intelligence No 
Auto-Responders No 
CAN SPAM Compliance No 
Customer Surveys Yes 
Drip Campaigns No 
Dynamic Content Yes 
Event Triggered Email Yes 
Image Library No 
Landing Pages/Web Forms No 
Mailing List Management Yes 
Mobile Optimized Emails Yes 
Reporting/Analytics No 
Subscriber Management Yes 
Template Management Yes 
WYSIWYG Email Editor Yes 

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Customer Satisfaction

360 Degree Feedback No 
Analytics Yes 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection Yes 
Survey Management Yes 

NPS

Survey

Custom Survey URLs No 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

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