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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Introducing an exceptionally effective and adaptable electronic planning board tailored for your web browser, the EPB provides a visual representation of your active scheduled tasks. Each job is illustrated as a bar, accurately scaled to reflect the remaining hours of the process, while further categorizing the loading into setup time, runtime, and cleanup time, referred to as activities. These activities are color-coded and displayed at the bottom of each bar for easy identification. The main section of the bar indicates the current status of the process, represented by its corresponding color and the chosen fields for the bar's content. In addition to the process bars, the EPB features down-bars, which indicate periods when resources are unavailable for production. You can generate down-bars for resources using downtime Proformas, and if Labor Tracking is implemented, dynamic down-bars are automatically generated based on labor force shift patterns. This comprehensive approach ensures that all aspects of scheduling and resource management are efficiently handled, providing users with enhanced clarity and control over their operational timelines.

Description

The uniquely branded Self Service Interface delivers a tailored experience for both your end users and their managers, allowing them to create new tickets, monitor existing ones, and access dashboards. You can establish pre-defined action notes that are conveniently available through a dropdown menu within any ongoing ticket in Revelation. Quick notes can be categorized and linked by end user, group, team, and other relevant criteria as needed. Thanks to Revelation’s Multi-Edit functionality, editing multiple tickets that share a similar action note is now simpler than ever. This Multi-Edit feature allows you to apply the same action note to various tickets, allocate billable time across several tickets, or even transfer tickets between different clients or projects. Additionally, Revelation’s Storyline feature provides a vibrant visual representation of your ticket's journey, from the moment it is logged until its resolution. The Storyline feature illustrates a chronological timeline of system notes, tracks the duration for which a ticket has remained open, and indicates the ticket's status through a color-coded system, enhancing your overall ticket management experience. With these tools at your disposal, managing workflow becomes more efficient and streamlined.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Scheduling Technologies

Website

www.scheduling.co.nz

Vendor Details

Company Name

YellowFish Software

Founded

2001

Country

United States

Website

www.revelationhelpdesk.com

Product Features

Production Scheduling

"What If" Scenarios Yes 
Automated Scheduling No 
Bottleneck Optimization No 
Capacity Planning Yes 
Constraint Scheduling No 
Job Scheduling No 
Material Planning No 
Priority-Based Scheduling Yes 
Quality Control No 

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management Yes 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics No 
Queue Management Yes 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management Yes 

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat No 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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