Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Press’nXPress is a journey-based experience management platform that helps companies deliver a first-class customer experience by monitoring customer satisfaction in real-time.
The Press’nXPress cloud platform enables companies to capture customer feedback through the modern and complex customer journey and everywhere the customer is, including physical, digital, social, and voice channels.
Ask the right questions at the right time in point of service such as website, checkout, cashier, exit, cafeteria, lobby, gym, post-transaction, or after-call.
Utilize omni-channel feedback collectors: Kiosk, Website, SMS, Email, QR, IVR, App, Business online review.
The Press’nXPress powerful artificial intelligence (AI) and machine learning (ML) engine operate fully automated to dig deeper into customer journeys and detects experience gaps.
With ready to use CX Insights Dashboard explore action-oriented insights overall touchpoints and in real-time to optimize customer experiences.
Description
Our goal is to empower customers by giving them a platform to express their opinions, enabling companies to enhance their service offerings. We aspire to be the premier provider of satisfaction surveys, distinguished by the highest response rates achieved through user-friendly technology and engaging formats. Our vision is to establish ourselves as the leading satisfaction survey platform for businesses, streamlining implementation, minimizing manual tasks, and simplifying access to gathered insights. We are dedicated to our organization, our colleagues, and our clients. We prioritize resource efficiency by maintaining simplicity and avoiding unnecessary extravagance. We believe in the self-development of individuals, particularly through work-based education, which is essential for the ongoing survival, growth, and longevity of our organization. We foster an entrepreneurial spirit to drive continuous enhancements in our products, internal processes, and workplace atmosphere. Our focus remains on achieving results that contribute value to the organization while actively monitoring the progress of key performance indicators. This allows us to identify areas for improvement and benchmark our various units and operations against one another for better performance. Ultimately, our commitment to innovation and excellence positions us as a leader in the industry, ensuring lasting success.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Qualtrics XM Platform
No
Zapier
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Press'nXPress
Founded
2018
Country
Canada
Website
pressnxpress.com
Vendor Details
Company Name
SoluCX
Country
Brazil
Website
solucx.com.br/
Product Features
360 Degree Feedback
Dashboard
Yes
Feedback / Surveys
Yes
Progress Tracking
Yes
Question Library
Yes
Rater Selection
Yes
Self Service Portal
Yes
Supports External Reviewers
Yes
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Feedback
Alerts / Notifications
Yes
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
Yes
Net Promoter Score (NPS)
Yes
Screenshot / Screen Capture
No
Surveys
Yes
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
Yes
Website Feedback
Yes
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
Yes
Survey Management
Yes
Employee Engagement
Benchmarking
Yes
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
Yes
Goal Management
No
Health & Wellness Programs
No
Performance Management
No
Pulse Surveys
Yes
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
No
Mobile Survey
Yes
Offline Response Collection
No
Paper Survey
No
Question Branching
No
Question Library
Yes
Site Intercept Survey
Yes
Skip Logic
No
Supports Audio / Images / Video
No
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No