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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The Prepago prepay energy system emphasizes exceptional service, beginning with our commitment to you. We provide a comprehensive prepay solution from initial concept to full implementation, ensuring a reliable system tailored not only for your needs but also for your consumers. Established in 2012, Prepago leverages innovative software that enables direct and meaningful connections between networked metering and consumers. We recognize the challenges energy companies face in adapting to evolving regulatory demands while striving to provide what customers desire. Our expertise in metering requirements and the regulatory landscape in both Europe and the US equips us to help navigate these complexities. We offer a fully managed service that ensures compliance with all Data Protection legal standards. Additionally, Prepago markets two specialized software products that cater specifically to the Network and District Heating Systems and Utility Supply sectors. By doing so, we aim to empower energy companies to meet their operational goals effectively and efficiently.

Description

Sigma CC&B is an online customer care system that offers a user-friendly interface for customer service agents to retrieve customer data efficiently. Specifically designed for Retail Energy Providers, CC&B facilitates the comprehensive management of daily operations and fosters the growth of customer satisfaction and retention. It encompasses a wide range of functions, including Prospect and Campaign Management, Business Intelligence Reporting, and more, effectively catering to various commodities like electricity, gas, and non-commodity offerings. The Customer Portfolio screen presents a concise overview of essential customer data while offering easy access to detailed information, such as billing specifics, market activities, meter readings, contract information, and customer communications. Furthermore, CC&B enables real-time interactions for customer care representatives, streamlining the process from initial customer contact to the completion of payment transactions. This integrated approach not only enhances operational efficiency but also ensures that customer needs are met promptly and effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

No details available.

Integrations

No details available.

Pricing Details

$3000 one-time payment
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Prepago

Website

prepago.ie

Vendor Details

Company Name

ESG

Founded

1998

Country

United States

Website

www.isigma.net

Product Features

Utility Billing

ACH Payment Processing No 
Account Management Yes 
Billing & Invoicing No 
Cable No 
Collections Management No 
Customer Management Yes 
Electricity No 
Meter Management No 
Metered Billing Yes 
Move In / Move Out No 
Natural Gas No 
Non-Metered Billing No 
Online Payment Processing Yes 
Penalty / Cut-Off Processing Yes 
Rate Management No 
Service Call Management No 
Trash No 
Water Yes 
Work Order Management No 

Product Features

Utility Billing

ACH Payment Processing No 
Account Management No 
Billing & Invoicing No 
Cable No 
Collections Management No 
Customer Management No 
Electricity Yes 
Meter Management Yes 
Metered Billing No 
Move In / Move Out No 
Natural Gas Yes 
Non-Metered Billing No 
Online Payment Processing No 
Penalty / Cut-Off Processing No 
Rate Management Yes 
Service Call Management No 
Trash No 
Water Yes 
Work Order Management No 

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