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Description
An all-encompassing platform designed to enhance the entire digital experience for guests before, during, and after their stay. It eliminates waiting times with features like contactless Pre Check-in and Express Checkout while providing access to guest rooms via Mobile Key. This tool fosters effortless communication between guests and staff, addressing inquiries and requests efficiently. It allows for the collection of detailed Eat & Stay preferences to tailor in-room amenities and meals ahead of the guests' arrival. Additionally, it keeps guests informed about sanitization schedules and promotes services such as spa treatments and dining options. Guests can explore a full range of hotel offerings, including restaurants, in-room dining, and various activities, all available for booking through their mobile devices. Furthermore, the system enables guests to schedule services such as spa appointments, golf, or yoga sessions, creating opportunities for upselling and cross-selling. It also provides a feature for guests to scan QR codes on food labels and menu items, helping them identify ingredients and avoid allergens. Lastly, through the Prefme Partner listing, the hotel can effectively showcase different room types, dining options, available services, and hygiene measures, ensuring guests are well-informed and satisfied throughout their experience.
Description
Viqal's Virtual Concierge for hotels automates guest communication from pre-arrival to post-departure. Save valuable time for staff and earn more revenue per booking.
Key features include:
• Natural conversations: Leveraging advanced AI technology, Viqal's Virtual Concierge engages guests in natural, lifelike conversations.
• Welcome Messaging: Automated greetings and booking confirmations via WhatsApp as soon as a new booking is registered.
• Room Upgrades: Automatic processing of upgrade requests.
• Guest Inquiries: Automated handling of pre-arrival and in-stay questions.
• Feedback Gathering: Streamlined post-departure feedback collection directly through WhatsApp, fully automatic.
• Staff forwarding: Forward more complex guest inquiries to staff.
• Amenities: See all amenities with visualization, general info and reservations.
• Booking Changes: Reservation modifications automatically amended and inserted in PMS directly from the natural chat with a guest.
• Early online check-in: Streamlining the arrival process, Viqal offers guests the convenience of early online check-in.
API Access
Has API
No
API Access
Has API
No
Integrations
Clock PMS+
No
Cloudbeds
No
Host PMS
No
Mews
No
Oracle Hospitality Suite8
No
Stayntouch PMS
No
WhatsApp
No
apaleo
No
Integrations
Clock PMS+
Yes
Cloudbeds
Yes
Host PMS
Yes
Mews
Yes
Oracle Hospitality Suite8
Yes
Stayntouch PMS
Yes
WhatsApp
Yes
apaleo
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
€2.99 per room/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Prefme
Country
India
Website
prefme.com/partners/
Vendor Details
Company Name
Viqal
Founded
2020
Country
Netherlands
Website
www.viqal.com
