Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
An all-encompassing platform designed to enhance the entire digital experience for guests before, during, and after their stay. It eliminates waiting times with features like contactless Pre Check-in and Express Checkout while providing access to guest rooms via Mobile Key. This tool fosters effortless communication between guests and staff, addressing inquiries and requests efficiently. It allows for the collection of detailed Eat & Stay preferences to tailor in-room amenities and meals ahead of the guests' arrival. Additionally, it keeps guests informed about sanitization schedules and promotes services such as spa treatments and dining options. Guests can explore a full range of hotel offerings, including restaurants, in-room dining, and various activities, all available for booking through their mobile devices. Furthermore, the system enables guests to schedule services such as spa appointments, golf, or yoga sessions, creating opportunities for upselling and cross-selling. It also provides a feature for guests to scan QR codes on food labels and menu items, helping them identify ingredients and avoid allergens. Lastly, through the Prefme Partner listing, the hotel can effectively showcase different room types, dining options, available services, and hygiene measures, ensuring guests are well-informed and satisfied throughout their experience.
Description
Every visitor should be treated as if they are the sole guest of your establishment, recognizing that each individual brings their own uniqueness. To ensure they receive the experience they desire, offer tailored messages, suggestions, and promotions aimed at enhancing their day. With The Experience Engine (TE2), our guest experience management platform, you can achieve personalization on a large scale. Utilize your current customer information alongside real-time insights into location and behavior to provide personalized, context-aware content precisely when it matters most. By eliminating obstacles to purchasing and promoting in-house spending with targeted offers that perfectly match their needs, you can enhance guest satisfaction. Additionally, integrate existing guest data from various systems to gain a deeper understanding of their preferences and interactions within your venue, thereby enriching their overall experience. This holistic approach not only improves individual visits but also fosters long-term loyalty.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Prefme
Country
India
Website
prefme.com/partners/
Vendor Details
Company Name
accesso
Country
United States
Website
www.accesso.com/solutions/guest-experience