Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Allowing users to independently reset their IBM i passwords significantly alleviates productivity hurdles for both individuals and IT support staff who usually handle these requests. This self-service approach means that users can bypass the help desk ticketing system for password resets, enabling IT personnel to focus on more pressing technical issues. Given that password resets can constitute up to half of all help desk inquiries, the resultant efficiency improvements can be substantial. To ensure user authenticity and thwart fraudulent reset attempts, it's essential to implement a set of challenge questions that users must answer correctly before a password reset can be granted. Additionally, it's important to configure the system settings in alignment with security policies, establishing clear guidelines regarding the minimum password length, the allowance of character repetition, and whether answers to security questions are case-sensitive. Furthermore, these measures not only enhance security but also empower users by giving them more control over their access credentials.
Description
By implementing Shift Left, organizations can expedite incident resolution earlier in the support process. This approach empowers Level 1, Level 2, and field support technicians to efficiently address common issues related to users and devices directly from the ServiceNow incident form. By eliminating the necessity for privileged access across various systems such as Active Directory, Microsoft Configuration Manager, LAPS, and MBAM, first-call resolution rates can see a substantial boost. Rather than escalating issues to higher levels of support, Shift Left equips help desk teams with the tools to perform actions like resetting user passwords and unlocking accounts, all within the incident form. This capability allows for a marked increase in the number of tickets diagnosed and resolved during the initial call. Moreover, technicians can access a record of troubleshooting steps already taken for an incident, which significantly reduces the likelihood of redundant efforts. Ultimately, this streamlined approach enhances the overall efficiency and effectiveness of support operations.
API Access
Has API
No
API Access
Has API
No
Integrations
7-Zip
No
Active Directory
No
IBM i
Yes
Microsoft Edge
No
Powertech Multi-Factor Authentication
Yes
ServiceNow
No
Integrations
7-Zip
Yes
Active Directory
Yes
IBM i
No
Microsoft Edge
Yes
Powertech Multi-Factor Authentication
No
ServiceNow
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Fortra
Country
United States
Website
www.fortra.com/products/password-self-service-tool-ibm-i
Vendor Details
Company Name
Recast Software
Website
store.servicenow.com/sn_appstore_store.do#!/store/application/465cce152feb00102b88bac62799b621
Product Features
Self-Service Password Reset (SSPR)
Access Control
No
Alerts / Notifications
No
Application Security
No
Compliance Management
No
Credential Management
No
Employee Directory
No
Group Passwords
No
Password Database
No
Password Management
No
Reminders
No
Reporting / Analytics
No
Single Sign On
No
Two-Factor Authentication (2FA)
No
Product Features
IT Service
Contract Management
No
IT Asset Management
No
Incident Management
No
Knowledge Management
No
Release Management
No
Self Service Portal
No
Service Catalog
No
Service Reporting
No
Ticket Management
No