Average Ratings 2 Ratings
Average Ratings 1 Rating
Description
Polonious is an ISO27001 investigation management workflow solution designed around 3 key principles:
1 - Security
2 - Process centric
3 - Configuration and flexibility
What this means is that Polonious allows you to build workflows to manage your investigations in a way that manages your data and your evidence in a highly secure, ISO27001 certified way; allows you to comply with any regulatory requirements with minimal headache and effort by building workflows which are inherently compliant, and; does so without the need for expensive and time consuming code changes - it's even possible for users to do it themselves via the GUI.
With Polonious, you can run detailed reports on case outcomes, timeframes, and finances, and break that down across case types, investigators, and even down to investigation status. So you can prove your value up the chain, but you can also identify any problem areas and improve your efficiency.
Description
Revolutionize the way you handle case and complaint management with Resolve Enterprise. This software offers a highly adaptable solution designed to streamline your business operations, catering to everything from straightforward incidents or complaints to intricate cases and thorough investigations. With Resolve Enterprise, you can effortlessly monitor and search for every interaction related to a case or complaint using intuitive dashboards and comprehensive reporting tools. It not only assists in managing cases or complaints throughout their entire life cycle but also ensures efficient logging, task allocation, deadline management, and communication updates. Moreover, it provides robust document management capabilities that extend all the way to resolution, reporting, and in-depth analysis, making it an indispensable tool for any organization. By adopting Resolve Enterprise, you can enhance your operational efficiency and improve overall customer satisfaction.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
CARFAX
Yes
Google Authenticator
Yes
MYOB
Yes
Maltego
Yes
Quicken
Yes
Sumo Logic
Yes
Twilio
Yes
Xero
Yes
Integrations
CARFAX
No
Google Authenticator
No
MYOB
No
Maltego
No
Quicken
No
Sumo Logic
No
Twilio
No
Xero
No
Pricing Details
$75 AU per month
Polonious starts at $75 AUD per user per month, hosting included, for Out-of-the-box workflows.
Custom installs with enterprise pricing vary, with volume and contract duration discounts. Indicative pricing is $4,000 AUD per user per year on a 3 year contract.
Custom installs with enterprise pricing vary, with volume and contract duration discounts. Indicative pricing is $4,000 AUD per user per year on a 3 year contract.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Polonious Systems
Founded
2004
Country
Australia
Website
polonious-systems.com
Vendor Details
Company Name
Resolve Software Group
Country
Australia
Website
www.resolvesoftware.com.au
Product Features
Debt Collection
Polonious offers a secure, user-friendly, and effective platform tailored for skip tracing, process serving, and repossession tasks. This system is equipped with essential functionalities including process-centric operations, workload oversight, comprehensive reporting, interactive dashboards, case summaries, and seamless integrations. With a strong emphasis on process and compliance, Polonious helps ensure that your investigations adhere to relevant regulations, reducing the need for additional effort or worry. Utilizing Polonious, you can generate in-depth reports detailing case outcomes, timelines, and financial aspects, while also categorizing data by case types, investigators, and investigation stages. This capability not only allows you to demonstrate your value to higher management but also aids in pinpointing areas for improvement, enhancing your overall efficiency.
Agency Management
No
Auto Dialer
No
Automated Notices
No
Callback Scheduling
No
Client Management
Yes
Commission Management
No
Compliance Management
Yes
Contact Management
Yes
Credit Bureau Reporting
No
In-House Collections
No
Payment Plans
No
Transaction Management
No
Investigation Management
Contact Management
Yes
Data Management
Yes
Incident Management
Yes
Reporting & Statistics
Yes
Subject Profiles
Yes
Risk Management
Alerts/Notifications
Yes
Auditing
No
Business Process Control
No
Compliance Management
Yes
Corrective Actions (CAPA)
No
Dashboard
No
Exceptions Management
No
IT Risk Management
No
Internal Controls Management
No
Legal Risk Management
Yes
Mobile Access
No
Operational Risk Management
Yes
Predictive Analytics
No
Reputation Risk Management
No
Response Management
No
Risk Assessment
No
Product Features
Complaint Management
Case Management
No
Complaint Classification
No
Corrective Actions (CAPA)
No
Customer Complaint Tracking
No
Feedback Management
No
Forms Management
No
Issue Tracking
No
Quality Assurance Management
No
Routing
No
Self Service Portal
No
Social Media Monitoring
No
Survey Management
No
Investigation Management
Contact Management
Yes
Data Management
Yes
Incident Management
No
Reporting & Statistics
Yes
Subject Profiles
No
