Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Inspire and energize participants by implementing a point system that grants badges, features competitions, assigns quests, and includes a reward store. Achieve milestones to win trophies or receive recognition badges, while motivating top performers to excel even further. Competing as an individual can be fulfilling, but collaborating as a team fosters a stronger community spirit. Challenge other teams or race against the clock! Award badges for accumulating points and reaching specific objectives, recognizing long-term commitment and engagement. Each player has a profile page to showcase their earned badges, creating a sense of pride and friendly competition with peers. Encourage the sharing of content and the creation of quizzes and surveys, streamlining onboarding processes and educating participants on policies and best practices. Gather valuable insights through feedback while players earn points for completing various quests. By gamifying the experience, you create excitement and engagement; players can redeem their hard-earned points in the reward store, allowing them to save for their desired prizes. Additionally, consider expanding the catalog of available rewards and clearly defining their prices to enhance player motivation and participation.
Description
nGUVU is widely acknowledged as a reliable provider of innovative gamification and employee engagement software tailored for contact centers, utilizing behavioral analytics and machine learning to foster continuous agent involvement. Aiming to transform the contact center landscape, nGUVU's engagement platform enhances the daily work experience for agents, making it more enjoyable and productive. Their nGAGEMENT solution is a robust and scalable cloud-based platform designed to inspire call center staff and elevate their performance levels. Among its numerous features are leaderboards, contest and reward management, activity tracking, badge management, comprehensive reporting, predictive analytics, and results monitoring, all contributing to a richer engagement experience. Furthermore, nGUVU's commitment to continuous improvement ensures that their solutions evolve alongside industry needs, enhancing both employee satisfaction and operational efficiency.
API Access
Has API
No
API Access
Has API
No
Integrations
Axis LMS
Yes
GetAccept
Yes
KonnectzIT
Yes
Quickwork
Yes
Stackreaction
Yes
Wufoo
Yes
Zapier
Yes
Integrations
Axis LMS
No
GetAccept
No
KonnectzIT
No
Quickwork
No
Stackreaction
No
Wufoo
No
Zapier
No
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Pointagram
Country
Sweden
Website
www.pointagram.com
Vendor Details
Company Name
nGUVU
Founded
2015
Country
Canada
Website
www.nguvu.com
Product Features
Gamification
Badge Management
Yes
Collaboration Tools
Yes
Contest Management
Yes
Feedback Management
Yes
For Call Centers
Yes
For Developers
Yes
For Education
Yes
For Onboarding
Yes
For Sales
Yes
Goal Setting / Tracking
Yes
Leaderboards / Activity Tracking
Yes
Performance Metrics
Yes
Rewards Management
Yes
Product Features
Gamification
Badge Management
Yes
Collaboration Tools
Yes
Contest Management
Yes
Feedback Management
Yes
For Call Centers
Yes
For Developers
No
For Education
Yes
For Onboarding
Yes
For Sales
Yes
Goal Setting / Tracking
Yes
Leaderboards / Activity Tracking
Yes
Performance Metrics
Yes
Rewards Management
Yes
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No