Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Plutomen Connect serves as a cutting-edge remote visual assistance platform designed to empower frontline employees by facilitating the effortless exchange of knowledge across operations, while also enabling effective issue resolution through high-definition video streaming. With just a single click, experts can connect from afar, quickly identify technical challenges, and provide immediate solutions. The integration of smart glasses, such as RealWear, significantly elevates the remote assistance experience by allowing frontline workers to work hands-free while collaborating and troubleshooting simultaneously. Users benefit from real-time visual support for everyday maintenance, repair, and operations (MRO) through augmented reality annotations on both images and video, along with features like a secure chat module, insightful analytics, and an administrative dashboard that includes comprehensive digital self-help manuals and workflows aligned with the company's standard operating procedures (SOPs). Additionally, this versatile solution can be effortlessly integrated with a variety of industry-grade smart glasses and is accessible on browsers, as well as on Android smartphones, iPhones, and tablets, ensuring broad compatibility and ease of use for all team members. Ultimately, Plutomen Connect not only streamlines communication but also enhances overall operational efficiency, equipping teams with the tools they need to succeed in their roles.
Description
Vizalia serves as a visual-assistance platform designed for teams in customer service, after-sales, telesales, contact centers, field service, and business process outsourcing (BPO). When an agent is on a call, they can send the customer an SMS link that directs them to a mobile browser, eliminating the need for an app or account setup. This allows the agent to access the customer's camera feed, enabling them to annotate and provide real-time troubleshooting support. Additionally, for telesales purposes, agents are able to share product offers, simulations, and contract documents during the conversation. One of its standout features is the ability to reconstruct a three-dimensional space from video captured on a smartphone, which facilitates remote measurements by agents. Vizalia seamlessly integrates with various telephony and customer relationship management (CRM) tools, and it also offers a REST API for further customization. The pricing structure is based on the annual volume of visual sessions, allowing for an unlimited number of users. Furthermore, this software-as-a-service (SaaS) platform boasts ISO 27001 certification and is securely hosted in France, ensuring compliance with international data protection standards. Overall, Vizalia brings a unique approach to enhancing customer interactions through advanced visual technology.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
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Screenshots View All
No images available
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Vizalia charges for an annual volume of visual sessions, paid in advance. Per-session rates decrease at higher volumes, and users are unlimited. The agreement runs for three years, with annual prepayment and an option to exit after the first year with three months' notice. The session volume committed for the first year remains the commitment throughout the term.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Plutomen Technologies
Founded
2016
Country
India
Website
pluto-men.com
Vendor Details
Company Name
Vizalia
Founded
2016
Country
France
Website
vizalia.ai
Product Features
Augmented Reality
3D Objects
No
3D Product Visualization
No
Application Development
No
Content Creation
No
Cross-Device Publishing
No
Drag & Drop
No
For Mapping
No
For Sales
No
For Training / Education
No
Object Recognition
No
Simulation
No
Usage Tracking / Analytics
No
Virtual Reality
No