Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Pluspoint is an all-encompassing platform aimed at enhancing customer experience and managing reputation for businesses with multiple locations. It provides an array of tools for overseeing listings, reviews, customer feedback, and social media interactions, assisting businesses in drawing in, converting, and keeping their clientele. With functionalities such as omnichannel messaging, automated responses to reviews, and campaign oversight, Pluspoint empowers companies to amplify their online presence, strengthen customer relationships, and refine their marketing strategies. This platform is particularly well-suited for sectors including automotive, healthcare, real estate, retail, and hospitality, making it a versatile solution for diverse business needs. Its comprehensive approach ensures that businesses can effectively adapt to the evolving landscape of customer expectations and market dynamics.
Description
Break down departmental barriers and simplify IT processes while addressing bottlenecks using Reply Pro's comprehensive suite of tools. By involving all your departments in the customer experience (CX) journey, you can enhance customer satisfaction and uncover potential revenue streams. Our solution consolidates all your customer engagement channels into one convenient inbox, equipping you with the necessary tools and automation to lower expenses while making customer interactions seamless. With Reply Pro’s advanced capabilities, you can effectively scale genuine customer engagement, improve reporting functionality, and streamline resolution processes, all while reducing costs associated with both software and personnel. Additionally, our platform enables you to oversee and reply to online reviews from major websites, allowing you to gather valuable first-party feedback. We also assist in creating and refining third-party profiles and location-specific pages, which ultimately drives more traffic, boosts engagement, and attracts new customers to your business. With our tools, your organization can achieve greater efficiency and cultivate a more positive customer relationship.
API Access
Has API
No
API Access
Has API
No
Integrations
Axis LMS
Yes
Facebook
Yes
Google Business Profile
Yes
Instagram
Yes
Tripadvisor
Yes
Integrations
Axis LMS
No
Facebook
No
Google Business Profile
No
Instagram
No
Tripadvisor
No
Pricing Details
$39/location/month
Free Trial
No
Free Version
No
Pricing Details
$29 per month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Pluspoint
Founded
2021
Country
United States
Website
www.pluspoint.io
Vendor Details
Company Name
Basedin
Founded
2013
Country
United States
Website
replypro.io
Product Features
Local Marketing
Advertising Management
No
CRM
No
Email Marketing
No
Feedback Management
No
Live Chat
No
NAP Management (Name/Address/Phone)
No
Online Listings Management
No
PR Management
No
Reporting / Analytics
No
Review Management
No
SEO Management
No
Social Media Management
No
Store Locator
No
Website Management
No
Reputation Management
Campaign Management
No
Gamification
No
Response Management
No
Review Generation
No
Review Monitoring
No
Sentiment Analysis
No
Social Media Metrics
No
Social Media Monitoring
No
White Label
No
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
No
Sentiment Analysis
No
Social Sharing
No
White Label
No
Social Media Management
Automated Publishing
No
Brand Tracking
No
Content Management
No
Customer Engagement
No
Multi-Account Management
No
Multi-User Collaboration
No
Post Scheduling
No
Reporting/Analytics
No
Social Media Monitoring
No
Product Features
Reputation Management
Campaign Management
No
Gamification
No
Response Management
Yes
Review Generation
Yes
Review Monitoring
Yes
Sentiment Analysis
No
Social Media Metrics
No
Social Media Monitoring
No
White Label
No