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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

The Plumware Cloud Development Platform offers a powerful framework designed to facilitate swift web application creation. This cloud-centric solution empowers developers to operate remotely and utilize applications without needing a conventional on-site infrastructure. Consequently, organizations can significantly reduce expenses associated with traditional on-premise systems while boosting productivity by minimizing delays. In today's fast-paced business environment, a quick and adaptable IT development strategy is essential. Plumsoft was founded on the principle that technology should promote efficiency rather than hinder it, and the Plumware Cloud Development Platform embodies this vision. By leveraging over three decades of experience in crafting business applications across various technological landscapes, our team of experts has devised an innovative cloud solution that is not only user-friendly but also resilient and adaptable. This approach ensures that businesses can quickly respond to changing demands in an ever-evolving market.

Description

The SMART Service Desk - IT Service Management Suite is a versatile and powerful tool that can be implemented through various methods, including purchased on-premise, subscription on-premise, and cloud subscription, all allowing for easy migration. This solution strikes a balance between simplicity and depth, serving as a highly adaptable ITSM Suite crafted in accordance with ITIL best practices to oversee the complete service life cycle. Additionally, we provide a cohesive and modular system that accommodates various languages, ensuring global usability. This makes it an ideal choice for organizations looking to enhance their IT service management capabilities efficiently.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Fleet Edge Master No 
Intalk.io No 

Integrations

Fleet Edge Master Yes 
Intalk.io Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Plumsoft

Founded

2007

Country

India

Website

plumsoft.com/overview

Vendor Details

Company Name

SMART Service Desk

Founded

2012

Country

United States

Website

smartservicedesk.com

Product Features

Application Development

Access Controls/Permissions No 
Code Assistance No 
Code Refactoring No 
Collaboration Tools No 
Compatibility Testing No 
Data Modeling No 
Debugging No 
Deployment Management No 
Graphical User Interface No 
Mobile Development No 
No-Code No 
Reporting/Analytics No 
Software Development No 
Source Control No 
Testing Management No 
Version Control No 
Web App Development No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products Yes 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

ITSM

Asset Tracking Yes 
Availability Management Yes 
Change Management Yes 
Configuration Management Yes 
Contract/License Management Yes 
Dashboard Yes 
Incident Management Yes 
Problem Management Yes 
Project Management Yes 
Release & Deployment Management Yes 
Self Service Portal Yes 

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