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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Collecting, evaluating, and acting upon customer feedback can be quite challenging, especially when it's done manually and on a case-by-case basis. Feedback often pours in from various customer support channels, but without proper consolidation, it gets buried and forgotten. The process of extracting feedback from multiple platforms is not only tedious but also complicated by the different formats used across these tools. It's time to move away from that endless spreadsheet that nobody ever looks at. The manual tagging of feedback takes up valuable time and creates documents that are difficult to interpret, leading to disinterest in the insights provided. By focusing solely on what your customers truly desire, you can significantly boost retention, with an increase of just 5% potentially translating to profit growth of 25% to 95%. Pliik offers a seamless integration with your customer communication platforms, automatically categorizing, storing, and organizing feedback for you. Connect effortlessly with the feedback tools your team prefers, highlight the most pressing topics, and disseminate your insights throughout the team effectively. Staying informed about your feedback has never been easier, and with Pliik, you can ensure that your customer's voice is always prioritized.

Description

telbee allows you to add voice messaging to your website or create standalone voice recorder URLs that can be shared via social media, podcasts, email, or QR code. Your customers, visitors, and community can communicate their thoughts whenever it suits them, then they can move on with their day. You can listen to or read their messages in 50+ languages in our team's inbox, your email client, or anywhere else via Zapier (coming soon). You can then continue the conversation by speaking - either you or the right person on your team - adding text and images, as well as links if necessary. You can customize your voice channels to suit your brand and usage needs. We make it easy to build human relationships and understanding, whether it's for sales growth and retention, providing support and gathering feedback, collecting information, coaching clients, or any other purpose where listening and relating person-to person is important.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Zapier Yes 
Appbot Yes 
GitHub Yes 
Gmail Yes 
Google Docs Yes 
Google Forms Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
PayPal Yes 
Productboard Yes 
QuickBooks Online Yes 
Slack Yes 
Typeform Yes 
Webflow No 
WooCommerce Yes 
WordPress No 
X (Twitter) Yes 
Zendesk Sell Yes 
tawk.to Yes 

Integrations

Zapier Yes 
Appbot No 
GitHub No 
Gmail No 
Google Docs No 
Google Forms No 
HubSpot CRM No 
HubSpot Customer Platform No 
PayPal No 
Productboard No 
QuickBooks Online No 
Slack No 
Typeform No 
Webflow Yes 
WooCommerce No 
WordPress Yes 
X (Twitter) No 
Zendesk Sell No 
tawk.to No 

Pricing Details

$50 per month
Free Trial Yes 
Free Version No 

Pricing Details

$0
Free account available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

pliik

Founded

2019

Country

Switzerland

Website

pliik.dev

Vendor Details

Company Name

telbee

Founded

2019

Country

United Kingdom

Website

www.telbee.io

Product Features

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Product Features

Customer Advocacy

Advocate Management Yes 
Campaign Management No 
Communication Management Yes 
Community Management Yes 
Gamification No 
Referral Tracking No 
Reporting/Analytics No 
Rewards Program No 
Social Engagement Yes 

Customer Communications Management

Batch Communications No 
Chat / Messaging Yes 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications Yes 
Personalization Yes 
Print Management No 
Template Management No 
Video Content No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools Yes 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys Yes 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) Yes 
Website Feedback Yes 

Podcast

Audio Editing Tools No 
Audio Recording Yes 
Audio to Text Transcription Yes 
Brand Safety No 
Create Cover Art No 
Distribution Tools Yes 
Import / Export Yes 
Live Broadcasting No 
Market Intelligence No 
Monetization / Advertising Management No 
Podcast Web Hosting No 
Reporting / Analytics Yes 
Sounds Effects / Music No 
Subscriber Management No 
Supports Multiple Hosts/Guests Yes 
Video Support No 

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