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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Since 1996, Platypus has been delivering billing software tailored for the Internet Service Provider sector. As a service of Tucows Inc., a publicly-traded internet company accredited by ICANN, Platypus has been supporting countless businesses and millions of internet users globally since 1994. The Platypus Printing Service offers a cost-effective solution, with the average price for a standard customer statement being just 83 cents for domestic mailing, which encompasses printing, folding, stuffing, envelope preparation, return envelope, perforated tear-offs, and postage. Initiating the Platypus Printing Service is straightforward; users simply need to click the "Send to Platypus" button located on the statement screen of the Platypus Billing System. This process eliminates the need for file exports, FTP transfers, or mailing tapes, as encrypted data is securely transmitted directly to our printing facility, where our dedicated staff takes care of everything else. Overall, Platypus ensures a seamless and efficient billing experience for its users.

Description

The process of collection is automatically initiated through the recognition of various factors such as due dates, minimum balance, and the volume of statements. During the entry of work orders, the system can automatically categorize the type of task being performed—whether it's for installation, disconnection, transfer, or any additions or deletions, with a distinction made between mandatory and optional tasks. Every account undergoes a review during each billing cycle as soon as invoicing starts. Additionally, real-time billing simulations can be executed for any billing account or production instance. Various calendars are established based on the nature of the intervention, including installations and repairs, ensuring organized scheduling. Furthermore, the system's ability to automatically identify task types during work order entry streamlines operations and enhances efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Google Workspace Yes 
cPanel Yes 

Integrations

Google Workspace No 
cPanel No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Tucows

Founded

1993

Country

United States

Website

www.ispbilling.com

Vendor Details

Company Name

InfoCABLYS

Founded

2002

Country

Canada

Website

infocablys.com/en

Product Features

Billing and Provisioning

Billing & Invoicing Yes 
Carrier Access Billing No 
Contract Management No 
Customer Accounts No 
Customizable Billing Yes 
Flexible Rate Tables Yes 
Internet Yes 
Order Management No 
Post-Paid Systems No 
Pre-Paid Systems No 
Provisioning Yes 
Rating Yes 
Self Service Portal Yes 
Service Order System No 
VoIP Yes 

Product Features

Billing and Invoicing

Billing Portal Yes 
Contact Database Yes 
Contingency Billing No 
Customer Portal No 
Customizable Invoices Yes 
Dunning Management Yes 
Hourly Billing No 
Invoice History Yes 
Mobile Payments Yes 
Multi-Currency Yes 
Online Invoicing Yes 
Online Payments Yes 
Payment Processing Yes 
Project Billing No 
Recurring/Subscription Billing Yes 
Service Ticket Billing No 
Tax Calculator Yes 

Billing and Provisioning

Billing & Invoicing No 
Carrier Access Billing No 
Contract Management No 
Customer Accounts No 
Customizable Billing No 
Flexible Rate Tables No 
Internet No 
Order Management No 
Post-Paid Systems No 
Pre-Paid Systems No 
Provisioning No 
Rating No 
Self Service Portal No 
Service Order System No 
VoIP No 

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