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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Expertune PlantTriage stands out as an award-winning PID tuning software, crafted by a team boasting extensive expertise in controls spanning hundreds of years. This innovative tool continuously observes your plant, swiftly pinpointing issues as they arise. It evaluates and ranks information based on both technical and economic considerations, assisting in uncovering the root causes of problems while offering a comprehensive suite of analytical tools aimed at addressing them effectively. With round-the-clock surveillance, Expertune PlantTriage diligently monitors processes every day of the year, detecting issues in real time. It quickly highlights control loops that significantly influence business profitability, production efficiency, reliability, and overall quality. Leveraging a Big Data methodology, the root cause identification feature expedites the discovery of the underlying reasons for disruptions. Additionally, through Active Model Capture Technology, it enables automatic tuning of control loops for peak performance, achieving optimal settings in mere minutes and simulating the precise response characteristics desired. In summary, Expertune PlantTriage not only enhances operational efficiency but also empowers organizations to maintain high-quality standards.

Description

SentiSum harnesses the power of machine learning to meticulously categorize and tag various customer communication channels with unmatched precision. By utilizing our customizable insights dashboard, you can transform your customer's feedback into actionable and readily available information. SentiSum is engineered with machine-learning-driven natural language processing to ensure a high level of accuracy in understanding and tagging customer interactions. You can rely on the tags generated by SentiSum to support significant strategic transformations within your organization. Gain detailed, actionable insights from customer discussions, enabling you to route and prioritize support tickets based on their sentiment and subject matter. With SentiSum, you can analyze the topics and sentiments of all CSAT and NPS surveys, ensuring comprehensive coverage. Moreover, it can automatically convert negative reviews or social media comments into actionable tickets. SentiSum not only enhances the accuracy and detail of your ticket tags but also translates those tags into easily accessible insights. This capability empowers you to substantiate new initiatives with solid quantitative evidence, increasing the likelihood of making a positive impact on customer experiences. Furthermore, by automating the tagging process, SentiSum streamlines contact reporting for greater efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Dixa No 
Freshdesk No 
Google Play No 
Gorgias No 
Intercom No 
Slack No 
SurveyMonkey Apply No 
Tripadvisor No 
Trustpilot No 
Zendesk No 
Zonka Feedback No 

Integrations

Dixa Yes 
Freshdesk Yes 
Google Play Yes 
Gorgias Yes 
Intercom Yes 
Slack Yes 
SurveyMonkey Apply Yes 
Tripadvisor Yes 
Trustpilot Yes 
Zendesk Yes 
Zonka Feedback Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$3000 per month
Every SentiSum plan gives you AI-powered insights into customer conversations.

As you move up, the platform evolves from understanding what’s happening to powering how your organization responds.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Neles

Founded

2020

Country

Finland

Website

www.neles.com/valves-services/pid-tuning-and-process-control-services/expertune-planttriage/

Vendor Details

Company Name

SentiSum

Country

United Kingdom

Website

www.sentisum.com

Product Features

Manufacturing Execution

Document Management No 
Forecasting No 
Quality Control Yes 
Quote Management No 
Resource Management No 
Supplier Management No 
Supply Chain Management No 
Traceability No 

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Alternatives

Alternatives

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