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Description

Experience unparalleled insight into consumer movement patterns. Evaluate your business outcomes against both local and far-off competitors. Access data on over 13 million locations and establishments throughout the United States. Examine visitor trends and customer interactions within any retail sector. Determine visitor counts by hour, day, and month, while gaining geographical insights into customer origins and destinations. Uncover demographic profiles, interests, and purchasing intentions of your clientele. Identify key zones driving genuine economic engagement. Monitor customer retention rates and grasp shifting consumer behaviors. Additionally, assess the influence of major events on your business landscape. This comprehensive analysis will empower you to make informed strategic decisions.

Description

Customer experience insights can be found in every interaction with your company. Unstructured feedback is received in all communication channels, including phone calls, chat sessions and emails. Topbox's omnichannel analysis platform allows companies to quickly identify issues that can impact sales, customer satisfaction, product costs, and customer churn. Topbox's powerful aggregation and normalization, redactions, sentiment analysis, rule based and AI-driven class models provide actionable insights for clients without the need for expensive professional services. Topbox will help you unlock the insights in your customer interactions with Topbox.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Apptentive No 
Bazaarvoice No 
Facebook No 
Five9 No 
Heymarket No 
Instagram No 
LivePerson No 
NiCE CXone Mpower No 
Oracle Sales No 
Oreka TR No 
Quiq No 
Reddit No 
Salesforce No 
Stella Connect No 
X (Twitter) No 

Integrations

Apptentive Yes 
Bazaarvoice Yes 
Facebook Yes 
Five9 Yes 
Heymarket Yes 
Instagram Yes 
LivePerson Yes 
NiCE CXone Mpower Yes 
Oracle Sales Yes 
Oreka TR Yes 
Quiq Yes 
Reddit Yes 
Salesforce Yes 
Stella Connect Yes 
X (Twitter) Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Pricing Details

Consumption-based model, based on the number of customer interactions that are processed annually
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Placer Labs

Founded

2013

Country

United States

Website

www.placer.ai/

Vendor Details

Company Name

Topbox, Inc.

Country

United States

Website

topbox.io

Product Features

Competitive Intelligence

Alerts/Notifications No 
Benchmarking No 
Competing Product Analysis No 
Keyword Tracking No 
Social Media Monitoring No 
Trend Analysis No 
Website Monitoring No 

Data Analysis

Data Discovery No 
Data Visualization No 
High Volume Processing No 
Predictive Analytics No 
Regression Analysis No 
Sentiment Analysis No 
Statistical Modeling No 
Text Analytics No 

Location Intelligence

Behavioral Analytics No 
Data Visualization No 
Demographic Data No 
Geocoding No 
Geofencing No 
Location Tracking No 
Predictive Analytics No 
Trade Area Analysis No 

Product Features

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Alternatives

Alternatives