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Description
Consumer behaviors, along with the consumers themselves, began to shift in unpredictable ways more than ever. This transformation prompted the launch of Pivony in response to the global pandemic. It is crucial to assess the support inquiries from your users thoroughly, rather than just providing standard replies. By leveraging AI-driven technology, you can pinpoint niche user segments that share similar concerns, challenges, or recommendations. Pivony assists you in making sense of the vast amounts of conversational and text-based data across various platforms where consumers express their genuine thoughts. Gaining insights from this data more swiftly than your competitors can serve as an invaluable competitive advantage. Pivony systematically analyzes the platforms important to you, extracting insights about what your customers are discussing in relation to your brand, products, and services. Furthermore, with its advanced AI capabilities, Pivony categorizes users who are engaged in conversations about specific subjects, enabling you to connect with your desired audience effortlessly and effectively. Ultimately, this tool not only enhances your understanding of customer sentiment but also empowers your business strategy.
Description
We convert raw data into insightful information, enabling you to make informed decisions while navigating the digital landscape. Our innovative tools enhance the communication impact of both businesses and governmental entities. Each day, we analyze over 200 million conversations and keep track of more than 400 topics as they unfold in real time. From this extensive analysis, we produce upwards of 15,000 alerts and 300 detailed reports daily, drawing from a diverse range of 3,200 analysis categories available in various languages. Our approach utilizes more than 600 filtering resources to effectively segment and refine the information gathered. With QNow, you can gain insights into what users are discussing on social platforms, identify emerging trends, and proactively avert potential crises. Furthermore, the platform enables you to assess the effectiveness of your communication strategies while pinpointing prime opportunities for engaging in social discourse. You can easily set up alerts and access customized dashboards that present key metrics of the digital environment, all of which are refreshed in real time to ensure you stay informed. By leveraging these capabilities, you can transform how you interact with the ever-evolving digital world.
API Access
Has API
No
API Access
Has API
No
Integrations
Amazon
No
Facebook
No
Trello
No
YouTube
No
Zendesk
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Pivony
Founded
2020
Country
United States
Website
pivony.com
Vendor Details
Company Name
QSocialNow
Founded
2010
Country
Argentina
Website
qsocialnow.com
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Social Media Monitoring
Audience Segmentation
No
Competitive Analysis
No
Configurable Alerts
No
Customer Engagement
No
Dashboard
No
Impact Scoring
No
Influencer Tracking
No
Reputation Management
No
Sentiment Analysis
No
Trend Tracking
No
Product Features
Social Media Monitoring
Audience Segmentation
No
Competitive Analysis
No
Configurable Alerts
No
Customer Engagement
No
Dashboard
No
Impact Scoring
No
Influencer Tracking
No
Reputation Management
No
Sentiment Analysis
No
Trend Tracking
No
